Whitehall department buys £15m file system

The Department for Constitutional Affairs is implementing a £15m document management system to enable its 4,000 users to access...

The Department for Constitutional Affairs is implementing a £15m document management system to enable its 4,000 users to access more than 40 million pages of information it expects to handle over the next five years.

The DCA chose the enterprise-wide electronic document and records management Trim Context system from Tower Software after a trial among 50 users that began in November 2002.

Manager of the project Celia Wood said, "The way we piloted this technology ensured that our business processes were absolutely correct and that we achieved a detailed understanding of the full range of benefits to be gained from it.

"Early signs from the pilot users show that the system will allow us to operate more efficiently and cost-effectively."

Tony Sumpster, managing director at Tower, said, "The system selected had to be proven and low-risk, and this system is capable of handling every document the DCA creates, from e-mail to Word documents, and images to paper."

About 10% of DCA staff are already using the technology, and the full implementation will be completed over the next 12 to 18 months, said the DCA.

The Tower system was installed by Unisys and will be supported and managed by DCA IT services company Liberata.

The Department of Trade & Industry is using a similar Tower system for more than 5,000 users.

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