Good Technology upgrades wireless software

Good Technology has released the latest version of its wireless software with enhanced features for both IT managers and mobile...

Good Technology has released the latest version of its wireless software with enhanced features for both IT managers and mobile users.

GoodLink 3.0 latest features are designed to improve the manageability of an enterprise deployment of wireless devices and replicate the look and feel provided by laptops.

GoodLink is used on smart phones, personal digital assistants and other wireless devices to allow business customers to access their corporate e-mail wirelessly over GPRS, CDMA2000 1x, or Mobitex. A copy of the software also resides on a server within a company's network.

Devices such as the Treo 600 with PalmSource's Palm OS are supported by GoodLink, and now users of Microsoft Windows Mobile 2003 operating system are also supported.

The GoodLink software competes with the popular BlackBerry software from Research in Motion, which also manufactures BlackBerry mobile devices. Good Technology has partnerships with hardware manufacturers such as PalmOne and Dell.

IT managers who have deployed Good's software on their network of mobile devices can now assign different levels of access to different members of their IT staff.

Previous versions of the software came with only one level of access to wireless devices, but the latest version allows IT managers to assign low-level tasks to the helpdesk staff while granting full access to the network to only a few high-ranking staff members.

GoodLink 3.0 will make it easier to set up and configure a device by allowing the IT staff to update the device's profile over the mobile network, rather than having to upload or download information. That configuration feature will be available next quarter.

The new software also comes with support for Advanced Encryption Standard security, replacing the Triple Data Encryption Standard security in the existing version.

Additional benefits were added to make the use of a smart phone or other wireless device more familiar to enterprise users. The new software allows users to access their e-mail in a format that resembles Microsoft Outlook. Users can preview the first few lines of an e-mail before opening the message.

GoodLink 3.0 supports rich attachments, so users can read and modify Word and Excel documents. Users can also now run multiple applications with this release.

None of the features that Good has built into the new software are particularly groundbreaking, but the company has put together a product that will help users and IT managers feel more comfortable when deploying wireless e-mail devices, said IDG analyst David Linsalata.

Tom Krazit writes for IDG News Service

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