Today I contacted professor Leslie Wilcocks, one of the experts on outsourcing at the London School of Economics.
I was calling him about the deal that Capgemini had won with the House of Fraser but while I had him on the line I asked him for some predictions for this year.
Off the cuff he had some very interestingf thoughts.
These are some of them:
“A lot of the quick and dirty outsourcing contracts signed during the downturn will break up towards the end of this year.
“The ecomic situation will improve and companies will outsource more, especially BPO, because they have reduced their headcounts. But the recession was deeper in the UK and may take until 2011.
“Governments are readying a lot of outsourcing.”
He also said offshoring will become less controversial which might explain why governments will be more comfortable doing it.
Interesting set of predictions I think. I will continue to post predictions for outsourcing in 2010 so if you have any fill the comments section on the blog.
We can revisit them at the end of the year and see how close to reality we got.