Today we have with us S. Shivashankar, VP, Head IT Infrastructure & Security Operations of Reliance Communications. As part of this interview, Shiva shares his valuable advice on effectively designing a service level agreement (SLA) document with Anuradha Ramamirtham and Sharon D’Souza from SearchCIO.in. He elaborates on how a cloud SLA be drawn up differently for public and private clouds, as well as the exit clauses that have to be included as part of every SLA.
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