Airline British Airways has signed a five-year enterprise print services contract with Xerox to improve efficiency.
British Airways said the managed print services will help the airline simplify its mail operation. Xerox will manage British Airways’s internal and external mail as well as managing the production of in-flight printed material.
Mark McCarthy, procurement executive at British Airways, said: “British Airways has a culture of consistently improving customer service and we expect our providers to support us in keeping this level of commitment.”
“With Xerox focused on printing and streamlining our document processes, we can use our energy and time to focus on bringing British Airways customers the best service in the sky,” McCarthy added.
Xerox has partnered with outsourcing firm Mitie to create a mail and distribution services hub based in Uxbridge.
Stephen Cronin, president of Xerox global document outsourcing, said British Airways needed to tackle its complex back-office functions.
"With our expertise in document management,we have simplified and improved British Airways's mail-handling operation. The next phase of the project will migrate the airline's mail processing to a digital platform that feeds directly into its internal workflow, introducing further efficiencies,” he said.
Xerox signed an agreement with British Airways in 1995. Xerox will continue to print up to 26 million documents a year for technical and training guides, in-flight publications and payroll printing.
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