Ealing Council and Serco will jointly develop business cases for a wide range of initiatives to improve business effectiveness in the council as part of the partnership called Service Ealing.
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The deal includes an incentive element which encourages Serco to invest by offering the opportunity of additional reward.
Anthony Kemp, director of ICT and facilities at Ealing Council said, “Serco has offered us a contract which delivers excellent value and moves the ICT service to be more flexible through standardisation and centralised management.
“In addition Serco’s wide experience in the public sector services industry will give us a partner who we believe can add real value in our thinking for the future.”
Darra Singh, Ealing Council’s chief executive, said “We are excited to be working with a partner who has in-depth knowledge of the local government sector and goes way beyond technological capabilities.”
Kevin Lavery, chief executive of Serco’s Solutions division, said the partnership was focused on outcomes and delivering best value. “Our public-service ethos combined with commercial know-how means that we can add value and ensure that Ealing can deliver on its vision with complete confidence."
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