Properly trained staff get best from mobile


Properly trained staff get best from mobile

85% of firms say mobile technology boosts workforce productivity, but only 35% of companies investing in it train their staff to properly use it, according a survey by Nortel Networks.

The  survey of 310 executives across 17 industries, conducted by the company’s Economist Intelligence Unit, found that 60% of senior executives used mobile computing technology at lease several times a day.

In addition, 50% of respondents expected mobile technology to have a significant impact on their business over the next five years.

The survey found that most companies had adopted mobile solutions to support flexible and remote working, and to reduce downtime when staff travelled. But the downside to this investment, said companies, was that increased connectivity availability could impinge on employees’ private lives.

The report says companies should approach potential mobile projects with employees’ work/life balances in mind, and offer suitable training to employees to enable them to make the best use of it in the most efficient way.

Daniel Franklin, of the Economist Intelligence Unit, said: "Mobile computing can have a huge impact on corporate productivity, but only when employees are motivated and trained to use it properly.

"The most successful solutions are designed with sensitivity to the needs of the end user."

One of the main technologies cited by respondents for future investment was wireless LANs.

This article was part of Computer Weekly's enterprise mobile business channel, sponsored by Nokia 

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