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Gartner Group: Reacting to disaster

Gartner Group has issued a multi-point plan intended to help organisations which were affected by Tuesday's devastation in the...

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Gartner Group has issued a multi-point plan intended to help organisations which were affected by Tuesday's devastation in the United States.

The analyst company's disaster recovery and business continuity guidelines advise companies to assemble a crisis management team to ensure that all mission-critical decision-makers are available and, if possible, in one location.

Gartner advises companies to take all necessary steps to ensure the health and safety of all personnel. Conducting a first-line risk analysis is also a priority, as is ensuring that critical data is safely stored and available offsite.

It is important to determine the likely effect on business operations (including networks and data centres) if factors such as the closure of government departments or financial markets are likely.

Surviving the crisis
  • Determine what methods of communication are available and establish key communication links


  • Protect mission-critical processes


  • Make a public and regularly-updated declaration of the steps you are taking to deal with the crisis


  • For online attacks, implement a cyber-incident response (CIRT) plan if you have one


  • If you do not have a CIRT plan, block all external Internet access until you feel safe that a wave of cyber-terrorism attacks is not imminent


  • Make sure that all employees are aware of the company's evacuation procedures. All employees should update their emergency contact information with the human resources department

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