In Depth
In Depth
Artificial intelligence, automation and robotics
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Industry clouds are all the rage, but are they driven by marketing or customer need?
Industry clouds – cloud applications designed for specific sectors – are fashionable staples of supplier marketing, but are they what corporate IT is demanding? Continue Reading
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Dynamic workforce planning gains ground in more turbulent economy
Some organisations are developing dynamic workforce planning approaches to cope with increasing economic turbulence and change – the South Central Ambulance Service is one Continue Reading
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How data analytics drives wind turbine power generation
Data analytics and related software lies behind the burgeoning wind turbine industry, with predictive maintenance to the fore. We find out how Continue Reading
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Best-of-breed cloud ERP applications proffer a modern strategy
How organisations are using best-of-breed SaaS products to fill gaps in their enterprise application strategy and deliver a modern approach to ERP Continue Reading
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Why some data-driven decisions are not to be trusted
Companies often express the desire to be data-driven – but what if the data isn’t right? Data democratisation could be part of the solution Continue Reading
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English Channel surveillance used ‘to deter and punish migrants’
Instead of opening safe and legal routes to the UK, the country’s border control ecosystem is deploying surveillance technologies in the English Channel to deter migrant crossings, it is claimed Continue Reading
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Christal Bemont, Talend CEO: Show up as yourself
Christal Bemont, CEO of data management firm Talend, reflects on coming through difficult times in solidarity with co-workers, and how data quality assumes a heightened significance in the digital era Continue Reading
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Evolving a data integration strategy
Linking IT systems together is never going away, but the approach CIOs adopt is key to ensuring relevant data feeds the decision-making process Continue Reading
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Four emerging data integration trends to assess
To accelerate their performance in data integration, companies are evaluating and adopting a range of contributing technologies Continue Reading
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Finland brings cryostats and other cool things to quantum computing
Not only is Finland the clear leader in refrigeration technology for quantum computers, but it also leads in fundamental research into the underlying quantum information theory Continue Reading
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Data integration dogged by complexity and vital to business
Integrating data is one of the thorniest challenges in business intelligence and analytics – achieving it is technically and organisationally complex, while it is gaining in importance all the time Continue Reading
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Finland moves to industrialise quantum computing
For the Finnish government, now is the time to start preparing for the day when quantum computers will have practical value Continue Reading
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Dispelling the top five myths of modern infrastructure
Modern infrastructure is agile, flexible and scalable. It is at the forefront of every CIO’s digital strategy – and it's everywhere. But with the multitude of choices comes complexity Continue Reading
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A legal minefield called the metaverse
Will the metaverse create a $1tn revenue market? Who knows? How long will it take to reach this lofty potential? Who can tell? Will people invest across this emerging landscape of speculative riches? You bet Continue Reading
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How to make AI greener and more efficient
Artificial intelligence promises both to combat the ill effects of climate change and to make the emergency worse with excessive energy use. How can AI be made greener? Continue Reading
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How to create a sustainable continuous learning culture
How can organisations create a continuous learning culture that will militate against the so-called great resignation? We explore, using Vodafone and Deutsche Bank as cases in point Continue Reading
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University of Edinburgh extends IoT data science to south-east Scottish pupils
The University of Edinburgh is part of a 15-year mission to educate the data scientists of tomorrow among school pupils in its south-east Scotland sphere Continue Reading
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New supercomputer opens doors for researchers in Sweden
More than twice as powerful as its predecessor, a new supercomputer ushers in new opportunities for researchers who rely on artificial intelligence and machine learning Continue Reading
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Fuzzy logic: The challenge of building data science teams
In the face of a dearth of data science talent, and a crippling lack of diversity in the pool as it is, what are companies doing to build, manage and keep data science teams together? We find out Continue Reading
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SMEs step up e-commerce ventures under shadow of Covid
A raft of smaller retailers have stepped up their e-commerce businesses during the pandemic, ranging from books to candles, rugs to togs Continue Reading
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How enterprise 5G is playing out in Australia
5G adoption is taking place in the industrial arena and other sectors, but telcos will need to transform themselves and overcome cost challenges to drive wider adoption Continue Reading
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Retailers as tech firms: Next, The Very Group and others see power in the platform
Gap and Reiss are set to utilise Next’s end-to-end e-commerce service, Total Platform, in 2022, as more retailers carve out a future as part tech company Continue Reading
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Arkwright’s till, Tesco GetGo and retail tech’s non-linear innovation journey
The checkout-free Tesco GetGo store shows that retail technology has come a long way since the faulty till draws in Open All Hours, but some of today’s innovation goes back to the future Continue Reading
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What Norwegians are learning as they pioneer autonomous ships
Norway is leading the world in developing autonomous ship technology – and the world should pay attention to its latest developments Continue Reading
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Mining for intelligence: Why business process intelligence makes for agility
Business process improvement is a never-ending quest for betterment that can be lit up by a new generation of process mining software. We take a deep dive Continue Reading
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How software can help clean up emission-intensive industries
The potential to reduce emissions by making heavy industries and commercial buildings more efficient using software is immense. We explore the field Continue Reading
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How companies are rethinking digital customer experience in wake of pandemic
The Covid-19 pandemic has exposed much digital rhetoric as hollow, as companies are now rethinking the digital customer experience, leveraging instant messaging and other tools Continue Reading
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What lies beyond the data warehouse?
Has the traditional data warehouse finally reached the end of its life? If so, what will follow it? Will it be a hybrid? We find out Continue Reading
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Ultimate questions require ultimate understanding in the quantum era
In The Hitchhiker’s Guide to the Galaxy, Deep Thought calculates the answer to the ultimate question of life, the universe and everything as ‘42’. But what of quantum computing? Continue Reading
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AI more likely to complement than replace predictive analytics
The discipline of predictive analytics is likely to increase in importance as it is complemented by artificial intelligence. NHS and National Express case studies prove the point Continue Reading
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APAC buyer’s guide to robotic process automation
In this buyer’s guide on RPA, we look at where the technology fits into the broader automation landscape, and other purchase and implementation considerations Continue Reading
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Oracle Fusion cloud applications pathways tend towards pragmatic
Oracle’s full suite of cloud applications can be a pragmatic step-by-step journey for customers – we look at some examples Continue Reading
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The beneficial (and frightening) implications of virtualising reality
The mingling of virtual and physical worlds promises many beneficial and entertaining applications, but there are also some truly worrisome implications of augmented reality Continue Reading
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Real-time analytics begins to find business vocation
Continuous real-time analytics, operating at sub-second speed, are finding real-world applicability across industry sectors, such as retail, transport and banking. Their value crux: can businesses act on the signals provided? Continue Reading
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Europe’s proposed AI regulation falls short on protecting rights
The European Commission’s proposal for artificial intelligence regulation focuses on creating a risk-based, market-led approach replete with self-assessments, transparency procedures and technical standards, but critics warn it falls short of being ... Continue Reading
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Covid-accelerated recruitment digitisation to gain sophistication with hybrid models
Recruitment has had to go remote and digital during the Covid-19 pandemic crisis and looks set to fill out and become more sophisticated as hybrid models of working emerge Continue Reading
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The drive towards computational storage
The explosion in data is driving demand for faster computing and storage remains a bottleneck – but things are about to change Continue Reading
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Computational storage: What is it? Why now, what for, who from?
Computational storage is an emerging architecture category, in which compute is put near storage to address I/O bottlenecks resulting from large volumes of data Continue Reading
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APAC career guide on cloud computing
Besides having engineering chops and certifications, aspiring cloud professionals should have curiosity and soft skills to succeed in the evolving cloud computing landscape Continue Reading
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How GCHQ proposes to implement and use ethical AI
The rise of cyber crime and the escalating threat vectors facing the UK have led GCHQ to invest in automated threat detection and response systems to meet this challenge, as well as liaising with the private sector for the first time Continue Reading
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Deploying productivity monitoring software ethically
While software that tracks the activities of staff can be helpful to companies with a remote workforce, managers must consider employees’ concerns and privacy Continue Reading
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Navigating the sticky issue of monitoring employee productivity
With employees having shifted en masse to remote working during the pandemic, we explore how enterprises have maintained the productivity of their dispersed workforce Continue Reading
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How AI and automation drive better customer service
Forrester analysts explore the benefits of combining artificial intelligence with automation Continue Reading
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Customer experience market made leap forward during pandemic
The discipline of customer experience management made significant advances during the Covid-19 crisis, according to practitioners and advocates Continue Reading
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A bottom-up and top-down look at intelligent automation
We look at robotic process automation at a coding level and an organisational level, and see how artificial intelligence fits Continue Reading
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How the Covid-19 Genomics UK Consortium sequenced Sars-Cov-2
Consortium of universities and other institutions has harnessed datasets, analytics and cloud computing to sequence Sars-Cov-2, the virus that causes Covid-19, in a blisteringly short time Continue Reading
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How robotic process automation is getting smarter as it evolves
Robotic process automation is evolving, adding artificial intelligence layers that render it more resilient and agile. What are its limitations and prospects? Continue Reading
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Anti-money laundering technology must operate in a collaborative ecosystem
With new technologies making it easier for banks to spot money laundering activity, we look at why the problem persists at scale, finding that ecosystems and collaborative processes need to be built Continue Reading
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Amazon Go – is now the right time?
In the beginning of 2021, Amazon launched a physical store in London, but is it the right time to be investing in offline? Continue Reading
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Interview: Uber driver Yaseen Aslam on his Supreme Court battle and what’s next for gig workers
Private hire driver and union organiser Yaseen Aslam speaks to Computer Weekly about his legal battle with Uber and what the UK Supreme Court ruling means to workers in the gig economy Continue Reading
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AI projects yield little business value so far
Artificial intelligence has been red hot in recent years, but it is generating precious little business value so far, although World Remit and Virgin Hyperloop have met with some success Continue Reading
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Covid-19 and the art and science of data visualisation
The pandemic has seen political leaders and civil servants using data visualisation like never before – but there is more to the art than meets the eye Continue Reading
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Gaurav Dhillon: Silicon Valley is poised to grow up to seize a more spiritual future
Gaurav Dhillon, co-founder of Informatica and founder CEO at SnapLogic, comes from a generation of Silicon Valley Indian immigrants who followed a scholarship route and have helped to shape the area’s tech companies. Here he reflects on his career ... Continue Reading
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APAC career guide: How to become a DevOps engineer
A DevOps career can be highly rewarding, as long as you are open to learning new things and collaborating with team mates to solve problems in software development Continue Reading
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How to monitor remote workers humanely
Monitoring employees who work remotely has taken on a whole extra dimension in the Covid-19 pandemic year of 2020. Financial services firms are among those which suggest ways of doing it humanely and legally Continue Reading
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Get real: Live streaming analytics important to post-Covid growth, but not without good data
Live streaming analytics could assume increased importance as a fuel for post-Covid growth, but not without good data Continue Reading
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Patching: Balancing technical requirements with business considerations
With an increasing reliance on subscription models alongside the regular patching of software, updates have become an essential part of modern business practices. However, care needs to be taken to ensure the optimum patching process is implemented Continue Reading
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Extended reality software gets pandemic lift
Extended reality software is not new, but the Covid-19 public health crisis has seen it take on a new lease of life as organisations face up to virtuality Continue Reading
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Learning on the job when working from home
Learning a new job and inducting hires when working from home has been tricky for employees and employers alike. We look at what workarounds have been adopted that could become the post-pandemic normal Continue Reading
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A tech reboot of retail
With 2020 having been the toughest year on record for bricks and mortar retailers, we look at some tech innovations that may be heading for the high street Continue Reading
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Covid-19 crisis has speeded up contact centre digital transformation
Pandemic has accelerated digital transformation in many business sectors, including contact centres such as those of the University of Huddersfield and UK Power Networks Continue Reading
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Fix bottlenecks before tackling business process automation
Business processes evolve over time, and intelligent automation requires a thorough assessment of what is not working optimally Continue Reading
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Lush’s 25-year journey to digital excellence
Retailers are increasingly focused on using technology to better serve customers, but for high street cosmetic brand Lush, tech has always been part of the picture Continue Reading
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How AI is helping to drive business process optimisation
Automating an inefficient process simply leads to a faster inefficient process. Artificial intelligence needs to be deployed to ensure business processes are optimal Continue Reading
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How crowd simulation modelling enables organisations to develop social distancing strategies
Crowd simulation modelling has a role to play in maximising the Covid security of offices and other buildings by facilitating social distancing to help get people back to workplaces Continue Reading
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BI not BS: how businesses are building futures with data analytics
Business intelligence software is finding an intensified mission as companies try to forecast beyond the global Covid-19 health pandemic Continue Reading
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Robots delivering the goods for retailers
Amazon is investing in autonomous robot delivery in the UK, adding to pioneering work undertaken by Co-op and Starship Technologies Continue Reading
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Morrisons and Pret join UK retail’s growing subscription economy
Morrisons and Pret A Manger join growing UK retail movement towards subscription models – a space frequented by technology-led players such as Gousto Continue Reading
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UK government coronavirus data flawed and misleading
Government Covid-19 coronavirus data has been a miasma of inexactitude, often basically flawed and misleading Continue Reading
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GPT3 could revolutionise how business can use AI
OpenAI’s language prediction model that produced an essay could be used to deploy cloud resources and improve the quality of chatbots, among other business use cases Continue Reading
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How the supply chain is handling Covid-19
Cost-cutting habits have left supply chains chasing their tails in the wake of the pandemic. We take a look at how they’re coping Continue Reading
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Business process automation expansion could founder on IT drift from business focus
Business process automation might find new territory to expand into as businesses have become bloated with excess processes since the 2008 crash. But has IT drifted out of business alignment again? Continue Reading
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Covid crisis shifts supply chain management from efficiency to resilience
Supply chain management seems to be changing profoundly as the coronavirus pandemic unfolds, possibly shifting from an economy of efficiency to resilience, harnessing trading networks, machine learning and robotic process automation Continue Reading
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Storage analytics: How AI helps storage management
We look at storage analytics products that measure key metrics in storage hardware, single-vendor and multi-vendor tools, and how AI-based storage management and AIOps is emerging Continue Reading
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The art of developing happy customers
AI is playing a growing role in modern software development, but how well can an AI build applications that deliver great customer experience Continue Reading
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Hangar 51 supports startups taking off in travel tech
International Airlines Group’s accelerator programme aims to give travel technology companies a flying start in the sector Continue Reading
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Digital experience management – web content management for the omnichannel age?
Digital experience management represents an evolution of web content management for a more omnichannel commercial world. We explore its definition and applicability Continue Reading
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Coding within company constraints
We find out how containerised microservices and automated testing, combined with effective collaboration and communication, can drive innovation Continue Reading
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APAC buyer’s guide to BI and analytics
In this buyer’s guide, we look at the state of adoption of business intelligence and analytics tools, common use cases and other technology and business considerations Continue Reading
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Intelligent ways to tackle cyber attack
Artificial intelligence-powered security tools should enable IT security teams to achieve more with less Continue Reading
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Automating IT security
IT security’s battle with the hacking community has always been a game of cat and mouse, but it’s becoming increasingly automated Continue Reading
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How business software can stay clear of digital addiction
Consumer software is notoriously and deliberately addictive. Should companies and B2B IT emulate that or take the high ground of avoiding the spread of user digital addiction? Continue Reading
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Auditing for algorithmic discrimination
Despite the abundance of decision-making algorithms with social impacts, many companies are not conducting specific audits for bias and discrimination that can help mitigate their potentially negative consequences Continue Reading
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Between a cloud and a hard place: companies change applications tack
The Covid-19 pandemic crisis has intensified and sped up the migration of business applications to the cloud Continue Reading
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Black Lives Matter, but do bots know that?
The volume of content generated each day necessitates automated moderation to curate everything as it is published, ensuring offensive and objectionable material is blocked. But this only works if systems are adequately configured and reviewed Continue Reading
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How Malaysia’s industries are tapping IoT
Computer Weekly speaks to four industries that claim to have benefited from various IoT deployments and how it has changed their businesses Continue Reading
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Designing software to include older people in the digital world
The Covid-19 coronavirus crisis has accentuated the importance of including older people in the digital world. How can software firms design products to include generations that came to maturity before the internet? Continue Reading
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Customer experience software can help companies weather the Covid-19 storm
Advanced customer experience software can help companies weather the current Covid-19 storm, as well as build resilience. Marks & Spencer is one firm exploring the technology Continue Reading
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Coronavirus: The role of AI in the ‘war’ against epidemics and pandemics
What role can artificial intelligence play in battling against epidemics and pandemics, such as the current Covid-19 coronavirus one? Data science is stepping up to back up medical science and to prepare humanity better for future pandemics Continue Reading
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Governing by data: Limits and opportunities
Governing by the use of data analytics may be fashionable, but what are its limits as well as its opportunities? Lessons from Estonia, Essex, and healthcare Continue Reading
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Computational storage: What is it and what are its key use cases?
Computational storage brings the CPU to the storage and so boosts system performance by tackling processing tasks, such as near the edge or in AI/machine learning workloads Continue Reading
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Shirts and suits retailers using tech to stay smart
Enhanced personalisation, increased visualisation and much more customisation with a digital twist comprise the to-do lists of several UK formalwear retailers Continue Reading
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Malaysia’s digital transformation efforts progress
Malaysian enterprises are taking steps to modernise their infrastructure, but many are still grappling with the lack of niche IT skills in key emerging technologies such as the internet of things Continue Reading
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How HR robotics can be good for people
The automation of human resources processes, some of which uses robotic process automation, can benefit humans, as a clutch of Nordic and UK organisations show Continue Reading
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From Pixar to GovTech: The inside story of Singapore’s AI whizz
After nearly a decade at Pixar, GovTech’s Chong Jiayi is leading a team of experts to solve hard problems in robotics and artificial intelligence Continue Reading
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How IT can back up ESG efforts to do environmental and social good
Organisations’ environmental, social and governance programmes depend on IT leaders for technological backup Continue Reading
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The big retail tech themes from Retail’s Big Show
The National Retail Federation’s Big Show signals the kick-off of the retail events calendar. We look over the themes promised for retail tech over the next year Continue Reading
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Grilling the answers: How businesses need to show how AI decides
As artificial intelligence becomes more widespread, so the need to render it explainable increases. How can companies navigate the technical and ethical challenges? Continue Reading
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Virtuous circles: Skilling up for an ethical web
Tim Berners Lee’s Contract for the Web aims to drive the internet in a more ethical, open and human-centred direction. What does this mean for the future of IT skills and governance? Continue Reading
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Fly by data: How service models drive data collaboration in aerospace
Rolls-Royce has added collaborative data sharing to its fundamental business model shift to servitisation Continue Reading