In Depth

In Depth

Artificial intelligence, automation and robotics

• How is Google taking on Microsoft Office in retail?

  Carrefour represents a big-name contract win for Google’s G Suite, but will Microsoft Office still be dominant across retail?  Continue Reading

• The use cases, challenges and benefits behind retail AI

  Retailers have been collecting customer data for years, and with AI technology now available to help them use it effectively, they’re jumping at the chance – but what challenges lie ahead?  Continue Reading

• Nigel Shadbolt on why the UK is well placed to lead on the ethics of AI

  Nigel Shadbolt, principal of Jesus College, Oxford and co-founder of the Open Data Institute, underscores the ethics of artificial intelligence, and says it will shape the naked ape as tools always have  Continue Reading

• Interview: Dame Stephanie ‘Steve’ Shirley: 'Scared silly' by Brexit

  Renowned entrepreneur and philanthropist Steve Shirley talks robots teaching children, and why Brexit has her “scared silly”  Continue Reading

• Future tech cannot be ‘defined by a particular population’, says CA executive

  As new technologies are developed, companies could take the opportunity to hire more diversely to ensure offerings cater to a wider demographic  Continue Reading

• Streamline infrastructure management through robotic automation

  Robotic automation is changing the infrastructure management game, helping IT departments make fewer mistakes and boost their productivity  Continue Reading

• Enhance efficiency by automating IT services

  We look at the role of artificial intelligence and chatbots in IT service management  Continue Reading

• Why AI must move beyond pattern-matching

  Artificial intelligence and deep learning have revolutionised applications such as computer vision, but more complex problems require a different approach  Continue Reading

• Let automation take away the tedium

  Computer Weekly looks at how far the suppliers of systems management tools and associated products have progressed with automation  Continue Reading

• Manufacturers, technology and the fourth industrial revolution

  A look at some of the innovations and technology investment focus areas for today’s manufacturing industry  Continue Reading

• Ethical AI requires collaboration and framework development

  Countries and companies are attending to the ethics of artificial intelligence technology use. Such efforts need to be collectively determined to result in solid frameworks  Continue Reading

• IPsoft’s digital worker is part of a shift in human productivity

  IPsoft used its annual user summit to allow customers to update themselves on the career of its cognitive digital agent Amelia  Continue Reading

• Canada’s tech sector is targeting Europe – does it have what it takes to compete?

  Following its free-trade agreement with the EU – and the contrast with its noisy neighbour – Canada is promoting its tech sector to European IT buyers. We take a look at what CIOs can expect  Continue Reading

• AI elevates predictive maintenance for Kone and ThyssenKrupp

  Kone and ThyssenKrupp are using artificial intelligence to improve predictive maintenance of their lifts and escalators  Continue Reading

• How artificial intelligence is fuelling engine maintenance innovation at Rolls-Royce

  The engine maker has established an innovation centre to enable the company to deliver analytics and artificial intelligence-powered services to airlines using Rolls-Royce engines  Continue Reading

• CW500: The advent of AI

  For better or worse, artificial intelligence is one of the most talked-about technologies today, and it is here to stay. The latest CW500 Club investigated what AI actually is and the opportunities it can offer  Continue Reading

• Chatbots demonstrate unexpected range of uses, from mental health to education

  Chatbots, software that uses normal language to communicate with people through text or voice, are proving their value in a surprising variety of ways – from accountancy support to mental health  Continue Reading

• Enterprise accessibility: How Cray is using HPC to open up AI use cases from the datacentre

  Enterprises interest in HPC is reportedly being fuelled by the rising demand for artificial intelligence-based applications and services, and Cray is one of a number of providers looking to cash in  Continue Reading

• Siemens success sets the scene for growth in process mining

  German industrial conglomerate Siemens has turned to process mining to reveal inefficiencies in the way it pays suppliers, organises logistics and runs order-to-cash processes  Continue Reading

• Silicon Valley startups pitch in to the remaking of corporate IT

  Enterprise IT is being remade by DevOps, cloud, containerisation and the incursion of AI. We look at one group of Silicon Valley-based suppliers attacking different vectors of new model IT  Continue Reading

• How artificial intelligence can aid and replace higher order human creativity

  Much is made of AI augmenting human intelligence with simple automation, but might higher order human creativity go the same way?  Continue Reading

• Assessing the disparate initiatives tackling the UK’s technology skills gap

  As the UK’s skills gap widens, initiatives aim to ensure the population has the skills needed for roles now and in the future, but are these disparate efforts helping or hindering the cause?  Continue Reading

• Customer analytics applications add artificial intelligence to reduce market ‘friction’

  Customer analytics applications developers are seeking to add layers of intelligence to improve sellers’ interactions with buyers  Continue Reading

• Machines delve deep into customer minds

  Deep learning can help customer insight teams advance rapidly in their mission to understand their customers  Continue Reading

• What are the retail jobs that don’t exist yet?

  As in many industries, technology and new consumer behaviour is changing the shape of retail. But what yet-to-be-created jobs are on the horizon for the sector?  Continue Reading

• Data Lab CEO Gillian Docherty on how data can boost Scottish economy

  Gillian Docherty, CEO of The Data Lab, outlines the organisation’s mission to turn analytics and artificial intelligence to benefit Scotland’s economy  Continue Reading

• How AI will underpin cyber security in the next few years

  Cyber security risks are growing in complexity and volume, but artificial intelligence techniques can help businesses track and fight them in real time  Continue Reading

• Are you human? How to defeat the bots in e-commerce

  Theatres and other entertainment venues are in a constant war with ticket fraudsters commanding botnet armies, as are other purveyors of high-value, limited-edition goods  Continue Reading

• Shell downstream CIO Craig Walker: Invest time in your team

  Craig Walker, CIO for Shell’s global downstream business, says IT leaders need to invest time in their teams and take them and the business on any change journey  Continue Reading

• Smart speakers open new windows into customer behaviour for CRM

  Voice recognition has become a new frontier for customer relationship management. What does the new voice channel mean for understanding consumers and how will voice data integrate with existing customer intelligence?  Continue Reading

• How Southeast Asia is keeping pace with AI

  Forward-looking organisations in the region are embracing artificial intelligence, but uneven access to connectivity and a lack of skills and understanding of the technology are holding back wider adoption  Continue Reading

• The death of the mainframe is greatly exaggerated, says CA

  With mainframe software tools forming a key part of its overall growth strategy, CA Technologies remains proud of its mainframe heritage  Continue Reading

• Automated decision making shows worrying signs of limitation

  AI and data-driven decision making projects need to be handled with care – worrying limitations revealed in the law and healthcare  Continue Reading

• How logic games have advanced AI thinking

  Pitting a chess computer against a chess champion used to be the end goal for machine intelligence. We explore how game play has improved artificial intelligence  Continue Reading

• Data management: What does the future hold?

  We explore how firms are replacing transactional database management systems with new database architectures  Continue Reading

• MicroStrategy CEO Michael Saylor speaks about ‘expanding universe’ of BI

  Co-founder and CEO of MicroStrategy takes the long view on business intelligence and sees its universe expanding with mobile technologies  Continue Reading

• Virtual reality as a healthcare tool

  Virtual reality is being used as a treatment tool across healthcare, tackling issues such as mental health, phobias and chronic pain management  Continue Reading

• Blockchain starts to prove its value outside of finance

  Technology behind bitcoin is being adopted in supply chains, power networks and even to support independent musicians  Continue Reading

• Silicon Valley startups aim to make big data capture and prep slicker

  A group of California-based startup and early-stage data analytics and management companies are bidding to make big data, including sensor data, more tractable for analysis  Continue Reading

• Neutron’s role evolves in OpenStack networks

  We examine the progress of Neutron, OpenStack’s cloud networking module  Continue Reading

• [email protected]: A history of IT outsourcing

  Computer Weekly looks at where and when IT outsourcing was invented and considers the changes the sector has gone through since  Continue Reading

• For IBM, the answer is Watson. But what is the question?

  IBM is promoting its Watson natural language processing analytics technology as it tries to move its core business beyond technologies that it pioneered, but which have become commoditised. Will it fly?  Continue Reading

• Inside DevOps: How it really works

  DevOps done well can lead to a continuous loop where teams plan, code, build, test, release, deploy, operate and monitor  Continue Reading