In Depth
In Depth
Artificial intelligence, automation and robotics
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McLaren COO Jonathan Neale on finding racing margins in IoT sensor data
Jonathan Neale, chief operating officer for the McLaren racing team, speaks about finding marginal advantages through sensor data analytics Continue Reading
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How Halfords is using tech to rev up its customer service
Live chat, virtual contact centres and a new unifying web platform are set to enhance Halfords’ customer service proposition in the year ahead Continue Reading
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How software can support public involvement with democracy
Iceland, Scotland and Sweden have experimented with using online software to involve citizens more deeply in democratic processes. The key seems to be encouraging enlightened debate Continue Reading
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Reskilling the UK in the face of AI growth
The government has introduced the National Retraining Scheme alongside funding to tackle the UK’s growing tech skills gap, but will it be enough in the wake of artificial intelligence adoption? Continue Reading
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Building enterprise-grade AI: Sberbank and AI Telekom
Machine learning and artificial intelligence are growing beyond adolescence to prove business value. Practical applications at Sberbank and AI Telekom suggest getting machine learning data in one place, where data scientists can experiment Continue Reading
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How companies can do the right thing with online reviews
TripAdvisor and Amazon have had to learn how to manage online reviews in ways that other companies can learn from Continue Reading
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Are AI applications failing to live up to hype in enterprise adoption?
Artificial intelligence has been baked into enterprise applications in recent years and often given special names, such as Einstein, Leonardo and Coleman. But has the hype delivered? Continue Reading
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Search beyond search engines
All-purpose search engines can have drawbacks for professional searchers. Technologies are emerging to take consultants, journalists, academics and others beyond search engines Continue Reading
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Integrating security with robotic process automation
RPA’s power is that it can mimic human behaviour. Enterprises must secure robotic automation with this principle in mind to avoid security failures Continue Reading
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Scale-out NAS hits the spot for large datasets, AI and machine learning
Despite the rise of cloud and object storage, scale-out NAS is a key choice for the big datasets increasingly prevalent in artificial intelligence and machine learning scenarios Continue Reading
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Medtech startup Andiamo uses AI and 3D printing to make orthotic manufacturing more efficient
Shortcomings in the traditional manufacturing process for orthotics mean patients can end up waiting a long time for the devices they need, but medtech startup Andiamo claims to have found a remedy Continue Reading
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How to deploy NVMe flash storage for artificial intelligence
We run the rule over NVMe flash as a storage choice for AI applications and the key decision points in form factor and hardware specification Continue Reading
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APAC buyer’s guide to human capital management software
More Asia-Pacific organisations are turning to HCM software to recruit, engage and retain a new breed of employees who increasingly expect personalised services from HR teams Continue Reading
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A tale of two smart cities: Manchester and Australia’s Casey
How local government needs to focus on immediate returns, not pie in the sky, for a smart city agenda Continue Reading
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How tech leads local government innovation in Vienna, Helsinki and Belfast
Digital leaders in the cities of Vienna, Helsinki and Belfast are innovating new services to help citizens and local economies Continue Reading
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Universities use data analytics to tackle student mental health
UK universities turn to data analytics software to tackle student mental health. Are there duty of care lessons for other sectors? Continue Reading
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Forward-thinking companies are listening to employees
Technologies and programmes amplifying employees’ voices gain interest among companies keen to keep staff loyal and motivated Continue Reading
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Rise of the machines: How AI is changing unified communications
Artificial intelligence is now moving into live UC environments at scale. We look at the impact it will have and what lies ahead Continue Reading
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AI storage: Machine learning, deep learning and storage needs
Artificial intelligence workloads impact storage, with NVMe flash needed for GPU processing at the highest levels of performance – and there are other choices right through the AI data lifecycle Continue Reading
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Oracle and The World Bee Project expand partnership following trials
Trials of ‘smart hive’ technology have enabled The World Bee Project to collect billions of data points about the health and activity of honey bees, for scientific research and conservation efforts Continue Reading
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Convenience, digitisation and the impact on the physical store
Digital technologies and the need for convenience have changed the way consumers shop, but what will this mean for the purpose and size of physical stores? Continue Reading
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How retail store technology is filling the ‘imagination gap’
Retailers are using in-store technology to reduce the time between shoppers’ consideration phase and purchase, but how is it engaging them and triggering conversions? Continue Reading
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Skills, digital and the manufacturing sector
Manufacturing still accounts for a large amount of the UK economy, and when it comes to the fourth industrial revolution, the UK has aspirations to be a world leader – but does it have the digital know-how to back it up? Continue Reading
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Norway’s autonomous ships point to new horizons
Norway is a pioneer in the autonomisation of shipping, which conveys environmental benefits as well as efficiency gains – but human mariners are likely to stay on board for a while yet Continue Reading
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APAC buyer’s guide to NVMe storage
NVMe storage is becoming popular among Asia-Pacific enterprises that want to reduce latency and speed up application performance Continue Reading
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How DataOps helps organisations make better decisions
DataOps is helping organisations to accelerate the time it takes to derive value from the data they collect Continue Reading
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Silicon Valley startups look to plug gaps in data value chain
A group of California-based startups and early-stage data management companies are promising CIOs ways to plug gaps in the data-to-insight value chain Continue Reading
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How modern business intelligence shapes up to big data
Business intelligence and analytics strategies have evolved in recent years in the face of big data. Here, we get a supplier CEO perspective, some analyst counsel, and testimony from Nationwide, Schroders and King Continue Reading
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How to find a much sought-after data scientist
Every organisation seems to be hunting for a data scientist, but securing the right people with the right skills is a challenge Continue Reading
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Futuristic logistics: retailers focused on rapid delivery
From Asos Instant to Ocado Zoom, and a host of new services in between, rapid delivery is gaining traction in UK retail in an attempt to meet customer demand Continue Reading
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Is it too soon for AI in the education landscape?
This year saw education secretary Damian Hinds call for more tech in schools to help reduce teacher workload, but are schools ready, and how do we fix the pressing issues faced by UK education? Continue Reading
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Can work allocation algorithms play fair?
Allocating work by algorithm might have advantages for workers as well as employers. Can it be done fairly and with respect for “human capital”? Continue Reading
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Inside the AI developer’s toolbox
With so much artificial intelligence, machine learning and deep learning in development, we look at the kit programmers might find useful in their AI toolbox Continue Reading
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West Midlands Police turns to predictive analytics
Force is developing a system to identify potential perpetrators of violent crime and aims to target resources – but how viable is the system and what are the challenges? Continue Reading
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The nightmare driving test: How to make sure self-driving cars are safe
Simulating realistic environments using deep learning to enable self-driving cars to learn the rules of the road will prove more useful than any amount of real-world practice. We find out why, and meet the people doing something about it Continue Reading
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Compute strategies for AI applications
Devising compute strategies for AI applications can be challenging. Find out about the hardware, network and software frameworks available Continue Reading
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Tableau CEO Adam Selipsky talks strategy
Tableau’s CEO, Adam Selipsky, talks strategy and business intelligence trends with Computer Weekly. He asserts enterprise relevance for Tableau, predicts BI tools consolidation and a ubiquitous user base for analytics Continue Reading
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Where next for AI? Understanding business use cases
IT leaders share their views on artificial intelligence and how to take advantage of the technology to benefit their businesses Continue Reading
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Interview: Andy Berks, digital product director, Asos
Asos’s digital product director Andy Berks talks about how the online retailer has used AI and machine learning technologies – and why the needs of the customer have to come first Continue Reading
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Time for a truce in IT’s battle with RPA
Lack of governance and limited resources have put IT departments at loggerheads with business-led robotic process automation. But RPA and IT teams can help each other out – if they play nice Continue Reading
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Managing digital change: The CIO challenge for 2019
As technology changes have an increasing impact on organisations, 2019 is the year when CIOs must adapt their teams to better manage digital disruption and business innovation Continue Reading
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Amazon AI debacle won’t stop adoption for recruitment
The sexist artificial intelligence recruitment debacle at Amazon should prove a blip as the technology gains ground in and for human resources departments Continue Reading
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Automation key to unravelling mysteries of the universe at CERN
How CERN is using enterprise asset management from Infor and ramping up the automation of its IT services to plumb the depths of the universe Continue Reading
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Antisocial media and AI in play at Oxford Science and Ideas Festival
Facebook and other forms of social media were discussed at two linked events at the Oxford Science and Ideas Festival, alongside artificial intelligence and how it might augment humanity Continue Reading
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IBM pushes boundaries of AI, but insists companies take an ethical approach
Researchers at IBM are pushing the boundaries of what artificial intelligence and machine learning can do, but remain wary of the ethical implications that accompany the proliferation of this technology Continue Reading
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A new era of collaboration for the NHS
Great Ormond Street Hospital's new research and innovation unit, Drive, marks a significant shift towards greater collaboration between NHS organisations and third-party industry partners Continue Reading
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Executive interview: Sebastian Krause, general manager, IBM Cloud Europe
IBM Cloud Europe general manager Sebastian Krause opens up about Big Blue's big bets on hybrid cloud, enterprise IT and why the public cloud market is not one it is interested in playing in Continue Reading
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Trust and openness vital to get benefits from supply chain automation
Supply chain automation is benefiting from new technological developments, such as blockchain, 5G and machine learning – as companies such as Maersk, Opel and Nestlé are proving Continue Reading
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Shell CTO Yuri Sebregts talks about using AI to amplify the human impact of its workforce
Digital transformation is a multi-decade process for Shell, with artificial intelligence presenting the oil and gas giant with new opportunities to ramp up the productivity of its workforce, its CTO explains Continue Reading
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Intelligent automation and the WAN: Is SD-WAN moving mainstream?
Take-up of software-defined networking in corporates is slower than expected. Where have we reached on the journey to software-controlled networks – and SD-WAN in particular – becoming the norm? Continue Reading
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Doorstep challenge: How retailers are innovating on delivery and fulfilment
Every retailer selling online in 2018 needs great shipping options for customers who have got used to an expanding list of choices. How are some retailers developing the proposition, and where does technology fit into the equation? Continue Reading
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How is Google taking on Microsoft Office in retail?
Carrefour represents a big-name contract win for Google’s G Suite, but will Microsoft Office still be dominant across retail? Continue Reading
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The use cases, challenges and benefits behind retail AI
Retailers have been collecting customer data for years, and with AI technology now available to help them use it effectively, they’re jumping at the chance – but what challenges lie ahead? Continue Reading
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Nigel Shadbolt on why the UK is well placed to lead on the ethics of AI
Nigel Shadbolt, principal of Jesus College, Oxford and co-founder of the Open Data Institute, underscores the ethics of artificial intelligence, and says it will shape the naked ape as tools always have Continue Reading
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Interview: Dame Stephanie ‘Steve’ Shirley: 'Scared silly' by Brexit
Renowned entrepreneur and philanthropist Steve Shirley talks robots teaching children, and why Brexit has her “scared silly” Continue Reading
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Future tech cannot be ‘defined by a particular population’, says CA executive
As new technologies are developed, companies could take the opportunity to hire more diversely to ensure offerings cater to a wider demographic Continue Reading
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Streamline infrastructure management through robotic automation
Robotic automation is changing the infrastructure management game, helping IT departments make fewer mistakes and boost their productivity Continue Reading
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Enhance efficiency by automating IT services
We look at the role of artificial intelligence and chatbots in IT service management Continue Reading
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Why AI must move beyond pattern-matching
Artificial intelligence and deep learning have revolutionised applications such as computer vision, but more complex problems require a different approach Continue Reading
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Let automation take away the tedium
Computer Weekly looks at how far the suppliers of systems management tools and associated products have progressed with automation Continue Reading
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Manufacturers, technology and the fourth industrial revolution
A look at some of the innovations and technology investment focus areas for today’s manufacturing industry Continue Reading
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Ethical AI requires collaboration and framework development
Countries and companies are attending to the ethics of artificial intelligence technology use. Such efforts need to be collectively determined to result in solid frameworks Continue Reading
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IPsoft’s digital worker is part of a shift in human productivity
IPsoft used its annual user summit to allow customers to update themselves on the career of its cognitive digital agent Amelia Continue Reading
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Canada’s tech sector is targeting Europe – does it have what it takes to compete?
Following its free-trade agreement with the EU – and the contrast with its noisy neighbour – Canada is promoting its tech sector to European IT buyers. We take a look at what CIOs can expect Continue Reading
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AI elevates predictive maintenance for Kone and ThyssenKrupp
Kone and ThyssenKrupp are using artificial intelligence to improve predictive maintenance of their lifts and escalators Continue Reading
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How artificial intelligence is fuelling engine maintenance innovation at Rolls-Royce
The engine maker has established an innovation centre to enable the company to deliver analytics and artificial intelligence-powered services to airlines using Rolls-Royce engines Continue Reading
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CW500: The advent of AI
For better or worse, artificial intelligence is one of the most talked-about technologies today, and it is here to stay. The latest CW500 Club investigated what AI actually is and the opportunities it can offer Continue Reading
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Chatbots demonstrate unexpected range of uses, from mental health to education
Chatbots, software that uses normal language to communicate with people through text or voice, are proving their value in a surprising variety of ways – from accountancy support to mental health Continue Reading
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Enterprise accessibility: How Cray is using HPC to open up AI use cases from the datacentre
Enterprises interest in HPC is reportedly being fuelled by the rising demand for artificial intelligence-based applications and services, and Cray is one of a number of providers looking to cash in Continue Reading
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Siemens success sets the scene for growth in process mining
German industrial conglomerate Siemens has turned to process mining to reveal inefficiencies in the way it pays suppliers, organises logistics and runs order-to-cash processes Continue Reading
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Silicon Valley startups pitch in to the remaking of corporate IT
Enterprise IT is being remade by DevOps, cloud, containerisation and the incursion of AI. We look at one group of Silicon Valley-based suppliers attacking different vectors of new model IT Continue Reading
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How artificial intelligence can aid and replace higher order human creativity
Much is made of AI augmenting human intelligence with simple automation, but might higher order human creativity go the same way? Continue Reading
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Assessing the disparate initiatives tackling the UK’s technology skills gap
As the UK’s skills gap widens, initiatives aim to ensure the population has the skills needed for roles now and in the future, but are these disparate efforts helping or hindering the cause? Continue Reading
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Customer analytics applications add artificial intelligence to reduce market ‘friction’
Customer analytics applications developers are seeking to add layers of intelligence to improve sellers’ interactions with buyers Continue Reading
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Machines delve deep into customer minds
Deep learning can help customer insight teams advance rapidly in their mission to understand their customers Continue Reading
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What are the retail jobs that don’t exist yet?
As in many industries, technology and new consumer behaviour is changing the shape of retail. But what yet-to-be-created jobs are on the horizon for the sector? Continue Reading
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Data Lab CEO Gillian Docherty on how data can boost Scottish economy
Gillian Docherty, CEO of The Data Lab, outlines the organisation’s mission to turn analytics and artificial intelligence to benefit Scotland’s economy Continue Reading
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How AI will underpin cyber security in the next few years
Cyber security risks are growing in complexity and volume, but artificial intelligence techniques can help businesses track and fight them in real time Continue Reading
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Are you human? How to defeat the bots in e-commerce
Theatres and other entertainment venues are in a constant war with ticket fraudsters commanding botnet armies, as are other purveyors of high-value, limited-edition goods Continue Reading
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Shell downstream CIO Craig Walker: Invest time in your team
Craig Walker, CIO for Shell’s global downstream business, says IT leaders need to invest time in their teams and take them and the business on any change journey Continue Reading
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Smart speakers open new windows into customer behaviour for CRM
Voice recognition has become a new frontier for customer relationship management. What does the new voice channel mean for understanding consumers and how will voice data integrate with existing customer intelligence? Continue Reading
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How Southeast Asia is keeping pace with AI
Forward-looking organisations in the region are embracing artificial intelligence, but uneven access to connectivity and a lack of skills and understanding of the technology are holding back wider adoption Continue Reading
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The death of the mainframe is greatly exaggerated, says CA
With mainframe software tools forming a key part of its overall growth strategy, CA Technologies remains proud of its mainframe heritage Continue Reading
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Automated decision making shows worrying signs of limitation
AI and data-driven decision making projects need to be handled with care – worrying limitations revealed in the law and healthcare Continue Reading
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How logic games have advanced AI thinking
Pitting a chess computer against a chess champion used to be the end goal for machine intelligence. We explore how game play has improved artificial intelligence Continue Reading
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Data management: What does the future hold?
We explore how firms are replacing transactional database management systems with new database architectures Continue Reading
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MicroStrategy CEO Michael Saylor speaks about ‘expanding universe’ of BI
Co-founder and CEO of MicroStrategy takes the long view on business intelligence and sees its universe expanding with mobile technologies Continue Reading
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Virtual reality as a healthcare tool
Virtual reality is being used as a treatment tool across healthcare, tackling issues such as mental health, phobias and chronic pain management Continue Reading
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Blockchain starts to prove its value outside of finance
Technology behind bitcoin is being adopted in supply chains, power networks and even to support independent musicians Continue Reading
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Silicon Valley startups aim to make big data capture and prep slicker
A group of California-based startup and early-stage data analytics and management companies are bidding to make big data, including sensor data, more tractable for analysis Continue Reading
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Neutron’s role evolves in OpenStack networks
We examine the progress of Neutron, OpenStack’s cloud networking module Continue Reading
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CW@50: A history of IT outsourcing
Computer Weekly looks at where and when IT outsourcing was invented and considers the changes the sector has gone through since Continue Reading
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For IBM, the answer is Watson. But what is the question?
IBM is promoting its Watson natural language processing analytics technology as it tries to move its core business beyond technologies that it pioneered, but which have become commoditised. Will it fly? Continue Reading
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Inside DevOps: How it really works
DevOps done well can lead to a continuous loop where teams plan, code, build, test, release, deploy, operate and monitor Continue Reading