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Case study: TKAB adopts mobile for Swedish railways
This article is part of the CWEurope issue of June 2013
Public transport may be valued by millions, but there is no denying the frustrations for both customers and staff when delays hit a service. The major issue ends up being the lack of information to hand, meaning travellers and employees can feel helpless when faults occur, unable to know what needs to be fixed and when everything will be running smoothly again. However, with mobile technology, these surprise occurrences can be lessened and problems on lines can be addressed faster than ever before. One transport company which has embraced the advances in cloud computing and remote access via mobile devices is Svenska Tågkompaniet AB (TKAB), the rail operator of Tåg i Bergslagen, X-trafik and Värmlandstrafik in Sweden. Establish in 1999, the company runs 56,000 train services every year, serving 5 million customers. However, it has a relatively small number of employees, standing at 350. Before 2005, communications between staff at TKAB was paper-based, leading to a lengthy process and a lack of real-time information for those ...
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