Priorities for Government CIOs in 2010 and beyond - Gartner

Andrea Di Maio, vice president at Gartner, says that by 2012 “one in five government processes will rely on “crowdsourced” data”.

He says CIOs will need to handle a shift from providing information, togathering and managing information that their constituents collect andprovide.

“As Government 2.0, shared-service and cloud computinginitiatives become more mature and gain greater attention, governmentbusiness and IT leaders must be ready to address their critical successfactors,” he said. 

“For government 2.0, they must tackle thecurrent ‘asymmetry’ of information management, shifting their focusfrom providing information to constituents, to gathering and managinginformation that constituents themselves collect and provide.

“Forshared services, they need to evolve governance models to moreeffectively engage their clients. Finally, they need to look at cloudcomputing alternatives as part of a continuum of delivery andacquisition models.”

By 2013, he says, more than 60 per cent ofexisting IT shared services that do not revise their current governancemodel will not be able to achieve the benefits expected in the businesscase.

“In 2010 IT leaders in government organisations willhave to strike the balance between first, continuing and, in somecases, increasing budget pressures and calls for greater efficiency,second the emergence of new behavioural patterns that characterise howcitizens and other stakeholders access, use and create information andthird, the calls for more-open and participative government.”

For Open Government technology is the least of your problems – Andrea Di Maio’s blog

What Gartner predicted for 2008 and beyond – Gartner’s website



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