Another set of predictions for 2010 and this time 12 from service provider Steria.
Actually quite a good list I think.
I think number three is interesting. Somebody mentioned that this would increase in outsourcing. Even sourcing firms will have to take on an element risk.
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1 – 2010 will see applications management being largely influenced by offshore capabilities and pricing, giving new life to the sector
2 – New technology, such as cloud computing or software as a service, will be exploited
3 – Businesses should look at more innovative commercial models, seeing BPO as a partnership. This will mean both sides can share the risk and the rewards accordingly
4 – BPO bespoke growth will slow as it reaches its maturity. Instead, new offerings will reinvigorate the market such as multi-tower BPO, with companies looking at a combination of offshore, near-shore and on-shore BPO
5 – Buyers will be looking for business improvement, not just cost reduction
6 – The integration of IT and BPO will become key in 2010
7 – There will be a resurgence of offshore vendors entering the UK and Europe
8 – M&A activity will remain vibrant in the coming year
9 – The government is likely to show increasing interest in how IT can contribute to the green agenda to reduce the carbon footprint
10 – Due to the £175bn deficit, the government will also be increasingly receptive to new delivery models such as externalisation
11 – Government IT spending will come under increasing scrutiny and the focus will shift from policy to execution
12 – New regulatory changes in the financial sectors across all perimeters will dominate IT investment
And here are some more predictions for the outsourcing industry in 2010.
But what do you think?