I have blogged and written articles about HCL’s strategy that puts employees first and customers second. The idea was created by Vineet Nayar, CEO at HCL.
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This is where HCL empowers its workers so they can add value. The Employee First Customer Second strategy has been described in a book which has been published by Harvard Business Press.
Nayar said on radio 4’s Today Programme that his life at home bringing up teenagers inspired the strategy.
“[My teenage children] told me very clearly that they do not give a shit about me and as long as I am not democratic in my house, the house is not going to work.”
He said his household was run as a collaborative enterprise, with different opinions but converged actions, rather than the command and control in his parents’ house.
Click here to download a podcast of the Today Programme interview with Nayar on the Employee First Customer Second strategy. His interview starts 4 minutes and 30 seconds into the podcast. Beware of colourful language.