Back in November I blogged about a group that had been created by disability rights campaigners that believesbenefits for sick and disabled people have been wrongly cut because of the system that DWP supplier Atos Healthcare uses when assessing them.
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Atos is investigating one administrative worker and one nurse for making comments on Facebook. The workers are under investigation after they allegedly referred to the claimants as “parasitic wankers” and “down and outs” separately on Facebook.
Atos, through its Healthcare arm, uses Logic Integrated Medical Assessment’ (LiMA) software to support medical professionals when assessing claimants. It does assessments on behalf of the DWP.
Basically the computer says yes or know and there is a campaign against the use of the system. The group, known as the Black Triangle, wants Atos removed from the contract and Atos Healthcare staff have
In a written statement Atos said: “Atos Healthcare is committed to providing a high quality, professional service to the DWP and expects the same of all its employees. Where it is found that these standards are not adhered to, this is taken very seriously and appropriate disciplinary action taken.”
If true it doesn’t half show the importance of outsourced staff to the reputation of an organisation. It is obviously an awful thing for Atos to deal with but it doesn’t reflect too well on its customer the DWP.
Read the article about it here on Computer Weekly.