I wrote a story earlier on the Computer Weekly website. Basically some customers of Orange have been unable to access their email accounts for weeks. Read the story here.
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According to one affected customer Orange has been really poor at communicating the problem to customers. It seems quite serious if a problem can put email accounts out of action for weeks. A customer I spoke to says she uses the account to run a few small businesses and as a result of the problems is losing customers.
A call centre support worker said over the phone that lots of people were affected but Orange said in a statement that it is only a few.
So in an attempt to put the record straight I am calling on Orange customers to tell their stories. I will report later on the findings.
If you are one of the Orange customers affected by email unavailability please complete this short questionnaire.