Downtime had some time to ponder the use of technology to carryout human roles whilst sitting waiting for a bus. The tube strike in London was the perfect opportunity to gather some thoughts.
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London Underground wants to get rid of nearly 1000 staff as technology replaces the need for staff in stations. The London Underground is not exactly a service in decline. If anything it should get more staff. Humans can go that extra yard. Machines don’t care if you miss your train.
Humans with a good service mentality will solve problems and make a commuter’s journey better.
I mean why didn’t London Underground bosses plan “vital engineering works” (which ruin many a weekend) while the strikes are on rather than leaving it until a sunny weekend or something equally inconvenient. The answer is simple these bosses have become machines themselves and can’t think beyond the balance sheet.