Marks & Spencer (M&S) has expanded its IT
managed services agreement with Computacenter to help improve its
time-to-market for IT systems.
The contract sees Computacenter take end-to-end accountability
for the delivery of IT services to
M&S's six
head office sites servicing about 4,000 end-users.
Damone Quigley, head of infrastructure and application services
at M&S, said, "The extended new agreement with Computacenter
will give us end-to-end availability and accountability for
head-office IT systems and services."
As part of this end-to-end approach, Computacenter will be
responsible for:
- Full operation of M&S's head office and telephony service
desks
- Supporting head-office Wintel systems that underpin
applications used in the retailer's 600-plus UK stores
- Deploying test, development and production virtualised server
environments
- Implementing the head-office IT infrastructure that will
support the company's new point of sale systems in its stores
- Providing problem, incident, request, change, release and
configuration management services including ITIL-compatible service
desk processes
- Providing asset
recycling and redeployment services from Computacenter's
specialist IT disposals division
"We have an outcome-based managed service with Computacenter
that will reduce our risk and increase the quality of IT service
for the business. This ultimately means a better shopping
experience for M&S's customers both online and in our stores,"
said Quigley.
