Aviva Insurance Group,
which ownsNorwich Union, has
signed a six-year IT outsourcing contract worth £300m withCable and
Wireless.
The company will provide 72 separate services, including voice
telephony, data, local and wide area networks
(IP-VPN and
MPLS) and, international services - to Aviva's
35,000 staff based in the UK and India.
Aviva will be introducing services such as IP telephony and IP
contact centre services, managed Blackberry services and advanced
speech recognition technology across UK sites as part of the deal.
Cable and Wireless will manage more than 1,000 sites, with 57,000
individual telephone points and 74,000 data points.
Aviva said its customers are increasingly interacting with it
through e-mail and e-commerce tools and that outsourcing management
of its IP network will help develop online services.
Norwich Union Insurance CEO Igal Mayer said, "It is important to
our market success that we are able to respond to business and
customer needs promptly and reliably."