One in three office staff see IT problems and downtime
as the biggest irritation during their work day - even more than
long queues, poor customer service and traffic jams.
Richmond Systems, a service desk software provider, surveyed 265
UK office workers regarding their daily frustrations.
The survey revealed that
more than 30% were most annoyed by server
failures leading to IT downtime, while broken mobile
devices, such as Blackberries, drove 20% up the wall.
This compared to 25% citing bad restaurant service, and 13%
being enraged by long queues.
Eric Wright, managing director at Richmond Systems, said “If the
technology fails, you have little choice but to sit around and wait
for it to be fixed. This can be frustrating and costly, especially
when under pressure from work deadlines.
“We are still seeing a gap between IT service level agreements
and employee satisfaction that needs to be bridged,” said
Wright.
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