Charnwood Borough Council has signed a five-year
£430,000 contract with Steria to supply, implement and support a
new
CRM system.
The system will be based on Lagan software and is the third deal
in Leicestershire for Steria, following contract wins with Hinckley
& Bosworth Borough Council and Blaby District Council.
Stephen Phipps, director of partnerships and customer services
at Charnwood Borough Council, said, "The potential that this
solution brings in terms of added benefit for our customers and
improved flexibility for our staff is very exciting.”
He said, “The solution will allow us to have a more effective
dialogue with the public, thereby strengthening our relationship
with the citizens of Charnwood. We were impressed with Steria's
expertise in the public sector and their understanding of our goals
and aims for this project."
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