Social media technology
Social media websites such as Facebook, Twitter and LinkedIn have proved enormously popular, and while they are consumer focused, the principles of collaboration and information sharing that they embody are highly relevant for corporate IT. We analyse the latest trends in social media technology, social networking and explain how they can be applied to enterprise IT strategy.
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Feature
28 Sep 2023
Retailers and customers alike open to AI, but calls for caution
Retail-related studies into AI’s influence suggest its capabilities are welcome by the sector and shoppers alike – but tech leaders advise treading cautiously Continue Reading
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News
20 Sep 2023
Parliament passes sweeping Online Safety Bill but tech companies still concerned over encryption
Ofcom will consult on standards to enforce new powers, but tech companies remain concerned about the impact of the bill’s ‘spy clause’, which could require them to scan encrypted messages Continue Reading
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News
14 Aug 2017
Most consumers think they are more digitally savvy than some retailers
Consumers are becoming increasingly digital in the way they shop, and a survey shows nearly 60% think they are more digitally innovative than some retailers Continue Reading
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News
09 Aug 2017
Nordic countries top digital nations ranking, but risk stalling
Nordic countries are leaders when it comes to digitisation – but they must continue to innovate to retain their position Continue Reading
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E-Zine
08 Aug 2017
Formula 1 goes digital
In this week’s Computer Weekly, we find out how Formula 1 chief Ross Brawn hopes to make the sport more digital to enhance the fan experience of Grand Prix racing. We learn how virtual reality is being used to deliver healthcare services. And we examine the ethical concerns around artificial intelligence technology. Read the issue now. Continue Reading
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News
25 Jul 2017
North Korean web users enjoy Amazon, Facebook and YouTube, report claims
Threat intelligence specialist Recorded Future claims that the North Korean elite are as plugged in to the worldwide web as any western citizen Continue Reading
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Photo Story
13 Jul 2017
Wimbledon 2017: The tech behind the tennis
Each year IBM and Wimbledon work together to deliver an excellent sporting experience to both fans and players through the use of technology Continue Reading
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Opinion
12 Jul 2017
Criminal law: Are Twitter threats taken seriously?
As threats of violence become increasingly common online, law enforcement is taking stronger action against the perpetrators Continue Reading
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News
12 Jul 2017
UK ranked as top 10 digital economy
The UK has been ranked among the top 10 nations in terms of digital capabilities Continue Reading
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News
29 Jun 2017
App-based banking continues its ascent in the UK
The number of people banking from their mobile phones is increasing as more services are made available through the channel Continue Reading
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News
26 Jun 2017
Court ruling on Apple’s Irish datacentre planning dispute delayed by ‘shortage of judges’
The outcome of a judicial review into Apple's plans to build a datacentre in County Galway was delayed on Friday 23 June because of a shortage of judges, it has emerged Continue Reading
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News
21 Jun 2017
Queen’s Speech highlights digital charter and data protection
Government confirms plans to create a digital charter to ensure the UK is “the safest place to be online”, and a new law protecting personal data Continue Reading
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News
20 Jun 2017
Tesco customers miss out on deliveries due to tech fault
A glitch in the supermarket’s store-side systems has meant Tesco’s deliveries to customers have been delayed Continue Reading
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News
06 Jun 2017
HSBC launches global social network for businesses
HSBC Bank is helping its business customers connect with potential partners through a digital hub Continue Reading
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News
24 May 2017
Dubai financial services regulator launches temporary licence aimed at fintechs
Dubai is making it easier for financial technology companies to test out their ideas through a temporary licence Continue Reading
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News
16 May 2017
Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus
Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience Continue Reading
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News
15 May 2017
Toys R Us introduces tablets for store staff
Toy and games retailer Toys R Us is trialling the use of tablets for store assistance to provide a better customer service experience Continue Reading
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News
11 May 2017
Made.com trialling real-time chat for customer advice
Online retailer Made.com has partnered with Hero so showroom staff can chat live with online shoppers to help with queries and shopping decisions Continue Reading
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News
04 May 2017
Facebook revenues, profits and users up in first quarter
Despite a strong first quarter, investors are nervous about the future profitability and growth of Facebook as it indicates it is starting to hit advertising revenue limits Continue Reading
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News
03 May 2017
Mayor of London seeks chief digital officer
Capital’s first-ever chief digital officer will oversee the digital transformation of public services across London Continue Reading
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News
10 Apr 2017
The Graze journey: from pureplay to multi-channel
Health food retailer Graze began as an online subscription platform, but has used customer data to successfully cross the boundary into the physical retail space, says CEO Anthony Fletcher Continue Reading
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News
10 Apr 2017
Customer expectation is biggest problem for retail, says panel
As retailers increasingly try to serve consumers across online, in-store and mobile, the main challenge they face is consumer expectation, according to a panel of experts Continue Reading
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News
07 Apr 2017
How Game used data to transform store experience and drive personalisation
Group insight director at video games retailer explains how customer interaction data has been used to create a personalised experience in-store Continue Reading
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News
03 Apr 2017
Less than 8% of retailers respond to customer queries across all channels
The omni-channel environment of the retail industry is raising customer service expectations, but very few retailers are responding to consumers on all of the channels they offer Continue Reading
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E-Zine
28 Mar 2017
Making the UK fit for 5G
In this week’s Computer Weekly, we look at the government’s new 5G strategy and assess whether it’s enough to stimulate development of next generation mobile networks. We meet some of the Silicon Valley startups hoping to revolutionise big data analytics. And we examine how to prevent the move to DevOps from harming work-life balance for IT professionals. Read the issue now. Continue Reading
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News
09 Mar 2017
Nordea brings social aspect to saving with fintech startup Spiff
Nordea launches a mobile savings app from Norwegian finanical technology company Spiff Continue Reading
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News
20 Feb 2017
Sweden uses Minecraft for urban planning
Swedish National Land survey has put its maps on Minecraft to promote its work Continue Reading
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Photo Story
13 Feb 2017
The technology transforming the retail industry
The retail space is evolving rapidly as brick-and-mortar stores try and compete with pureplays such as Amazon. Omni-channel retailing has increased the pressure on retailers to deliver a fast, reliable service whilst also ensuring their brand offers a personalised customer experience. This picture gallery looks at some of the technology innovations that are driving and transforming the retail industry such as in-store technology, robotics and artificial intelligence. Continue Reading
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News
08 Feb 2017
How a Dublin court case could derail EU-US data privacy agreements
The Irish Commercial Court will consider whether privacy protection offered by standard contractual clauses for data transfers to the US from Europe is legally valid Continue Reading
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News
07 Feb 2017
Just Eat uses startup accelerator to stay ahead in foodtech
Online food ordering service’s head of corporate ventures explains how helping startups through its accelerator programme helps it to keep in the centre of the food technology ecosystem Continue Reading
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News
31 Jan 2017
Retail tech training – an opportunity to drive employee retention?
A job in retail is often the first employment many people will have, so could technology training increase the retention of store staff? Continue Reading
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News
30 Jan 2017
Only 49% of marketers are pushed to reinvent customer service due to technology
Technology is causing disruption in most markets, but only 49% of marketers believe they are pressured to develop their customer service as a result of disruptive technology Continue Reading
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News
26 Jan 2017
Facebook ups security with Fido U2F two-factor authentication
Social media giant is enabling users to increase the security of their logins with Fido U2F USB security keys Continue Reading
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News
23 Jan 2017
Lululemon turns to digital transformation to support consumer community
Athletic apparel retailer’s executive vice-president of digital explains how the brand has used digital transformation to support its core value of a community ecosystem Continue Reading
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News
17 Jan 2017
HSBC appoints technology advisers to keep pace with IT changes
Bank hopes to gain knowledge about technologies such as artificial intelligence and biometric security through its new technology advisory board Continue Reading
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News
11 Jan 2017
Tech focus helps Singapore go second in globalisation index
Singapore is the second most globalised economy in the world and its IT infrastructure is critical to this achievement Continue Reading
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News
06 Jan 2017
Half of the younger generation still prefer a traditional checkout
The use of technology in retailers is increasing, but despite growing omni-channel adoption, many young people still prefer a traditional checkout Continue Reading
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News
05 Jan 2017
UK youngsters unwittingly exposing private data
The UK children's commissioner has called for better support for child privacy after study shows most are unknowingly agreeing to share private data Continue Reading
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News
30 Dec 2016
Top 10 financial services stories of 2016
Here are 10 of the most popular fintech articles on Computer Weekly in 2016 Continue Reading
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News
22 Dec 2016
Almost 90% of customers say social media availability affects brand loyalty
Customers expect to be able to contact brands via social media, with nine out of 10 claiming availability of a brand through their preferred social channel has an impact on their retailer loyalty Continue Reading
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News
07 Dec 2016
The United Arab Emirates enterprise IT trends for 2017
The UAE is already a leader in areas such as smart city developments, and 2017 looks set to see organisations in the country increase its adoption of other transformational IT Continue Reading
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News
26 Oct 2016
John Lewis chooses three retail tech startups to receive 2016 JLab funding
Department store retailer John Lewis selects three retail tech startups to receive their share of the £200,000 JLab funding pot Continue Reading
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News
25 Oct 2016
Australian IT spending to be near A$85bn in 2017
Australian CIOs must plan digital platforms that can connect to customer and business networks – or risk losing customers Continue Reading
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News
25 Oct 2016
Insurers are joining fintech party
Insurers are held back from digital transformation by legacy systems, but insurance-focused IT startups offer them hope Continue Reading
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News
13 Oct 2016
IT startups suffer from strict, out-of-date Dutch laws
The Netherlands government needs to ensure that legislation enables disruptive technology to flourish Continue Reading
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News
11 Oct 2016
Facebook at Work comes out of beta and launches as Workplace
Facebook launches its Workplace application for use in a professional environment after a year of beta Continue Reading
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News
29 Sep 2016
NGOs challenge UK and US mass surveillance in human rights court
Privacy International, Liberty and the American Civil Liberties Union are among 10 human rights groups backing a landmark challenge to mass surveillance in the European Court of Human Rights Continue Reading
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News
29 Sep 2016
Trust issues stifling digital economy growth, study shows
Businesses that have products and services based on trust have a significant opportunity to future-proof their business, but those who do not risk being side-lined, a study shows Continue Reading
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News
26 Sep 2016
Emirates Islamic bank and the Muslim finance revolution
The CIO at Dubai-based bank Emirates Islamic tells Computer Weekly how IT is supporting the company through industry change Continue Reading
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News
22 Sep 2016
Pizza Hut Hong Kong rips up traditional CRM rule book
IT director of parent company Jardine Restaurant Group has transformed the way Pizza Hut interacts with customers in Hong Kong and plans the same in Myanmar and Vietnam Continue Reading
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News
13 Sep 2016
Banks and fintech firms respect each other, says HSBC boss
The relationship between banks and fintech companies has sweetened over the past five years with mutual respect evident, says HSBC boss Continue Reading
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Feature
02 Sep 2016
CW@50: Networks replace hierarchies – how IT changed society
The first issue of Computer Weekly in 1966 predicted huge social changes from IT – but what has really changed in 50 years? Continue Reading
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E-Zine
09 Aug 2016
Will Rio’s 4G networks sink or swim?
The Rio Olympic Games are meant to be the fastest ever – not just for the athletes, but also for mobile data speeds, as users seek to upload photos and videos in real time. In this week’s Computer Weekly, we investigate how operators are working around Brazil’s patchy 4G. We also find out how Glasgow’s smart city initiatives are evolving following its Future City projects in 2014, and assess how Google and Microsoft are lining up to take on the might of Amazon Web Services. Read the issue now. Continue Reading
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News
29 Jul 2016
German digital bank Fidor acquired by French banking giant
Fidor CEO says merger with BPCE will allow challenger to continue its international expansion Continue Reading
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News
28 Jul 2016
Almost 60% of millennials search for jobs through company websites
Research by Monster finds the younger generation react strongly to what they find on an employer’s website when looking for work Continue Reading
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News
27 Jul 2016
Interview: Jon Page, head of operations, BBC R&D
As the way people consume media content is changing, so the BBC is adapting to new audiences, as Jon Page, head of operations for BBC Research and Development, describes Continue Reading
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News
20 Jul 2016
BBC+ app tailors content to individuals
Users of BBC app can shape their experience based on the content they want to consume Continue Reading
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News
15 Jul 2016
Collaboration is essential in dispelling “deeply ingrained” gender career stereotypes
O2’s HR director Ann Pickering urges collaboration between government, schools and business to break down tech industry barriers Continue Reading
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News
13 Jul 2016
Panera transforms digital infrastructure with Cisco
At Cisco Live in Las Vegas, Blaine Hurst from café chain Panera explained how he transformed the company’s infrastructure based on Cisco and Apple devices Continue Reading
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Opinion
12 Jul 2016
Was that it? Business as usual for fintechs after Brexit vote
Following the Brexit vote, Fintech Times editor Bird Lovegod describes how financial services IT startups are getting on with business as usual Continue Reading
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News
07 Jul 2016
The challenges facing social tech and what will tackle them
As part of the Cast launch event, government, corporate and social tech representatives discussed some of the challenges facing social tech and how we can grow tech for good initiatives Continue Reading
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News
06 Jul 2016
Lufthansa IT services arm transforms to meet customer demands
IT supplier Lufthansa Systems is changing its business model as its airline customers invest in digital technologies Continue Reading
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News
05 Jul 2016
Virtual reality finds fans at Reading University
Professors at Reading University see virtual reality as an increasingly important research and teaching tool in science and arts subjects Continue Reading
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News
17 Jun 2016
Euro Championship network traffic spike highlights OTT boom
The BBC and EE both reported massive spikes in network traffic during the England versus Wales clash at Euro 2016 Continue Reading
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News
13 Jun 2016
Nordic CIO interview: Johnny Bröms, Swedish fast-food chain Max Burger
The CIO of Swedish fast-food chain tells Computer Weekly how digital technology is increasing sales and supporting expansion Continue Reading
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News
19 May 2016
Digital inclusion charity demands government enforcement of web accessibility laws
AbilityNet claims government is "falling down on the job" by failing to act against firms that do not make their websites and services accessible to disabled users Continue Reading
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News
17 May 2016
BBC Three builds second base in Birmingham
The BBC announces plans to develop a second Birmingham-based headquarters for BBC Three Continue Reading
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News
10 May 2016
Safer cycling project wins BT smart city contest
Northern Irish startup See.Sense scoops £15,000 prize in BT smart city contest after developing a connected bike light Continue Reading
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News
09 May 2016
Singapore smart city chief delivers vision to the world
The Singapore government minister running the city state's smart nation project tells the world about the country’s smart nation vision Continue Reading
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Feature
09 May 2016
CW@50: From bricks to clicks – how technology has changed the shopping experience
As Computer Weekly prepares to celebrate its 50th anniversary, we look back at how retail has evolved from the small corner store of the 1960s to the omni-channel world of today Continue Reading
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News
05 May 2016
Gulf Air creates private cloud to support open-source big data engine
Airline is using a private cloud and open-source software to enable it to analyse social media and understand what consumers think about it Continue Reading
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News
25 Apr 2016
Indonesian internet users turn to smartphones to go online
Organisations with a cyber footprint in Indonesia must understand most internet users in the country access online content and services on smartphones Continue Reading
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News
15 Apr 2016
E-commerce struggles for growth in Asean countries
Online retail market growth in the Asean nations remains slow but nonetheless significant, according to a survey of consumer habits in the region Continue Reading
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News
15 Apr 2016
BBC turns micro:bit computers into IoT devices
The BBC and Nominet demonstrate a new use case for the micro:bit computer and hope to turn Britain’s schoolchildren into internet of things pioneers Continue Reading
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News
14 Apr 2016
Social media could be used to identify refugees, says fintech founder
A panel at the Innovate Finance Summit 2016 discussed ways refugees could access funds, including digital identities, smartphones and peer-to-peer applications Continue Reading
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News
05 Apr 2016
'Citizens will be stripped naked' by Turkey’s data law
Turkey's data protection law, introduced in March 2016, will make Turkey a near total surveillance state, yet the EU, apparently more concerned about securing Turkey's help in controlling immigration, is turning a blind eye Continue Reading
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News
23 Mar 2016
Android Pay UK launch announced by Google
Google is entering the UK mobile phone payments market, with Android Pay expected to be available in months Continue Reading
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Feature
22 Mar 2016
CW@50: From Captain Kirk to 5G – 50 years of mobile
As Computer Weekly prepares to celebrate the 50th anniversary of our first edition in 1966, we look back at 50 years of British innovation and development in mobile networking Continue Reading
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News
21 Mar 2016
Britain to pay billions for monster internet surveillance network
New questions raised about Britain’s snoopers’ charter after Denmark abandons its own UK-style surveillance programme for a second time Continue Reading
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News
18 Mar 2016
Australian girls believe online harassment is endemic
There are clear signals that online threats against women and attempts to invade their privacy are becoming societal norms in Australia Continue Reading
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News
17 Mar 2016
Everyone should be a chief customer officer, says PetsPyjamas CEO
CEO of pet-friendly product company PetsPyjamas says the idea of the chief customer officer is redundant Continue Reading
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News
16 Mar 2016
Fintechs want to take one-third of traditional banks’ business
Banks know they could lose large chunks of business to fintech firms, but if the challengers have their way, it will be more than expected Continue Reading
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News
04 Mar 2016
RSAC16: Cyber criminals are hiding in plain sight, says RSA report
Cyber criminals are using social media as a communication and sales channel, not just for reconnaissance and phishing, an RSA study has revealed Continue Reading
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News
26 Feb 2016
Tech Nordic Advocates partners with Nordic Startup Conference
Tech Nordic Advocates, sister organisation of startup group Tech London Advocates, is partnering with the Nordic Startup Conference show in Copenhagen in March Continue Reading
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News
17 Feb 2016
Middle East telecoms operators face up to IoT smart city challenges
As smart city initiatives spring up in the Middle East, telecoms operators contend with the strain of the internet of things (IoT) on networks Continue Reading
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News
17 Feb 2016
BBC Three moves online-only as broadcaster embraces digital audience
The BBC channel aimed at younger viewers, BBC Three, broadcast its last night as a TV channel before moving to online-only viewing Continue Reading
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News
11 Feb 2016
Digital internships in India with TCS now open to UK graduates
India’s biggest IT supplier, Tata Consultancy Services, plans to recruit 1,000 UK graduates for paid internships over the next four years Continue Reading
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News
10 Feb 2016
MK:Smart enlists IoT supplier ThingWorx for speedy development
Milton Keynes smart city project selects ThingWorx to provide a rapid application deployment environment Continue Reading
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News
26 Jan 2016
Could Sweden become the first cashless society?
Sweden is fast becoming a country where cash is on the periphery of payments, and some think it might be the first to become cashless Continue Reading
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News
25 Jan 2016
Social media exert influence on millennials' shopping habits
Consumers aged 18 to 34 are more likely to buy items based on what they see on social media sites such as Facebook, Twitter and YouTube Continue Reading
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News
25 Jan 2016
Twitter chief claims executive exodus voluntary
Twitter chief executive Jack Dorsey confirms CTO and COO are to take on additional responsibilities with the departure of four top executives Continue Reading
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News
22 Jan 2016
NRF 2016: Shopping centres will become “platforms for experiences”, says Westfield co-CEO
As digital causes a shift towards “showrooming”, Westfield co-CEO claims shopping centres will become more experience-focused Continue Reading
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News
20 Jan 2016
CIO interview: Janne Aalto, Finnish telco DNA
When Finnish telco DNA wanted to transform its business, it made startup consultant Janne Aalto its CIO to lead the move to lean and agile Continue Reading
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News
19 Jan 2016
Australian prime minister Malcolm Turnbull calls for free, open and secure internet
International norms of behaviour should prohibit states from conducting cyber intellectual property theft, says Australian prime minister Malcolm Turnbull Continue Reading
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News
11 Jan 2016
Closer co-operation in Asean with ICT masterplan
Asean countries will work more closely together on the region’s latest plan for increasing the use and benefits of IT Continue Reading
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News
05 Jan 2016
Nominet Trust 100 tech for good list: The organisations driving change
Nominet Trust releases its annual guide of 100 organisations across the globe using technology to drive positive change Continue Reading
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News
05 Jan 2016
Asean countries consider IoT for smart farming
Malaysia is leading the way when it comes to using internet of things technologies to improve agriculture Continue Reading
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News
18 Dec 2015
More than a quarter of Brits bank on mobile, but branches still popular
More and more people in the UK are banking on their smartphones, but more than a third still visit branches regularly Continue Reading
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News
17 Dec 2015
Mobile tech saves more carbon than it emits, says Carbon Trust
Use of mobile technology in Europe and North America is saving more than 180 million tonnes of carbon emissions a year, according to the Carbon Trust Continue Reading
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News
16 Dec 2015
Etihad Airways chooses Cognizant to support digital transformation
Airline aims to improve customer satisfaction by implementing programme of digital developments Continue Reading
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News
11 Dec 2015
HyperCat smart city venture sets up shop in India
UK government-backed HyperCat Consortium seeks Indian startups for Hyderabad-based incubator Continue Reading
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News
09 Dec 2015
DHL opens Singapore centre for logistics technology innovation
DHL has opened a centre in Singapore to research technologies that can be used in the logistics industry Continue Reading