Social media technology
Social media websites such as Facebook, Twitter and LinkedIn have proved enormously popular, and while they are consumer focused, the principles of collaboration and information sharing that they embody are highly relevant for corporate IT. We analyse the latest trends in social media technology, social networking and explain how they can be applied to enterprise IT strategy.
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Feature
29 Apr 2025
The top challenges of influencer marketing and their solutions
Brands can partner with influencers to build credibility and connect with their audiences. However, marketers often struggle to find the right influencers and spot fake followers. Continue Reading
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News
28 Apr 2025
Digital twins critical for digital transformation to fly in aerospace
Technology consortium publishes whitepaper to address the challenges of digital twin adoption in the aerospace and defence industries highlighting requirements for successfully deploying these digital twin-enabling technologies Continue Reading
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News
23 Nov 2018
ASOS launches digital assistant to help customers find right size
Online fashion retailer ASOS has launched an artificially intelligent assistant to help consumers find the right size of clothing before they place an order Continue Reading
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News
20 Nov 2018
Police challenged over refusal to disclose files on WikiLeaks staff
Lawyers will challenge the Metropolitan Police Service today to confirm or deny whether it holds correspondence with US law enforcement about three WikiLeaks staff – including two UK citizens – in a freedom of information tribunal Continue Reading
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News
12 Nov 2018
Government considering dedicated internet regulator, says digital minister
An upcoming white paper is likely to set out proposals for an internet regulator, a House of Lords committee has been told Continue Reading
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News
06 Nov 2018
Information commissioner calls for stricter regulation on political use of data
Information commissioner Elizabeth Denham’s investigation into the use of data in elections and campaigns, finds "a disturbing disregard for voters’ personal privacy" Continue Reading
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News
06 Nov 2018
Smart Dubai platform is the backbone of the city's transformation
Aisha bin Bishr, director general at Smart Dubai Office, talks about the Smart Data platform and soon-to-be-unveiled UAE Pass, a digital ID and signature which is being touted as one of the foundations a city needs to transform Continue Reading
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News
31 Oct 2018
IoT R&D projects missed out on £10m of government funding
A series of delays and disruption caused chiefly by changes in project ownership meant the government’s IoT UK Research and Innovation Programme failed to use a quarter of its allocated budget between 2015 and 2018 Continue Reading
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News
31 Oct 2018
Facebook emphasises security drive during third-quarter earnings call
Social media giant admits it has a lot of work to do to keep on top of security as it looks to extend payment option to Messenger Continue Reading
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News
30 Oct 2018
Hammond’s digital services tax is a big risk, say experts
The tech industry is not impressed with the chancellor’s plan to tax web giants, saying it can stifle innovation, while tax lawyers warn that it is a very risky move that could lead to US retaliation Continue Reading
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Feature
29 Oct 2018
Manchester’s evolution from rag trade to e-commerce riches
As Amazon and Moonpig plan to open Manchester hubs, the focus once again turns to the city’s in-demand digital and e-commerce scene Continue Reading
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News
25 Oct 2018
Firms will use AI to automate HR processes within two years
Companies are gearing up to automate HR processes with artificial intelligence and machine learning, while at the same time battling with outdated IT systems Continue Reading
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News
15 Oct 2018
Tech companies should not be under legal duty to remove terrorist material, says watchdog
The internet should not be a safe place for terrorists, but making it compulsory for technology companies to trawl for radical content risks interfering with the rights of innocent people, says Max Hill QC, the independent reviewer of terrorism legislation Continue Reading
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News
10 Oct 2018
Ofcom says government should lead on internet regulation
Representatives from the telecoms regulator tell House of Lords that the government should build a framework for internet regulation that other bodies can follow and enforce Continue Reading
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News
09 Oct 2018
Consumer Google+ dumped in favour of enterprise focus
Google+ will no longer be offered to consumers, following a security audit. Instead, the company plans to flesh out an enterprise social media strategy Continue Reading
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Answer
05 Oct 2018
How does FacexWorm malware use Facebook Messenger to spread?
Researchers at Trend Micro found a new strain of malware -- dubbed FacexWorm -- that targets users via a malicious Chrome extension. Discover how this attack works with Nick Lewis. Continue Reading
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News
03 Oct 2018
Diversity key for innovation, says Carnival Corporation CEO
The CEO of travel brand Carnival told Splunk.conf 2018 that having diverse teams is the best way to drive innovation throughout a business Continue Reading
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News
01 Oct 2018
UK will unilaterally tax web giants, says Hammond
Chancellor threatens to go it alone on tax reform for digital services businesses if an international agreement cannot be reached Continue Reading
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News
01 Oct 2018
Mobile will be more disruptive for retail than online, says Facebook representative
Facebook’s retail industry head says mobile technology is likely to cause a bigger shift in retail than online shopping did Continue Reading
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Answer
28 Sep 2018
How can live chat widgets leak personal employee data?
Project Insecurity researchers found live chat software leaking personal employee data. Learn how attackers can use this leaked information and data to hurt organizations. Continue Reading
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News
28 Sep 2018
Finland’s e-retail sector driven by international growth
Finland has a fast-growing e-retail industry as a positive consequence of the huge job cuts at Nokia Continue Reading
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Blog Post
27 Sep 2018
Delivered and read
If you were to make a list of things least worthy of your tears, the wistful tale of a man who sold his soul to Facebook for billions of dollars would surely nestle somewhere between, say, Tim Cook ... Continue Reading
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Feature
24 Sep 2018
Mobile-first strategy rings true for jeweller
Mobile has played a key role in how London jeweller Taylor & Hart has changed the rules for buying a ring Continue Reading
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News
20 Sep 2018
Asda outsources app development to support digital future
Supermarket chain Asda is outsourcing its application development to HCL to access and build skills and experience in agile development methods Continue Reading
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News
19 Sep 2018
Santander plans UK tech hub in Milton Keynes
Santander is opening a UK tech hub in Milton Keynes that will have 5,000 staff Continue Reading
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News
19 Sep 2018
BMW innovation lab bears fruit with insurtech deal
BMW has struck a deal with one of the tech startups that participated in its innovation incubator Continue Reading
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News
17 Sep 2018
Nationwide Building Society adds over a billion pounds to IT spend
Nationwide is increasing the budget for its latest multi-year IT project Continue Reading
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Opinion
14 Sep 2018
Capitalism too short-termist? The tech sector suggests otherwise
Many observers criticise businesses and stock markets for being too short-termist – but if that was the case, how did Amazon, Uber and their ilk ever come into existence? Continue Reading
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News
13 Sep 2018
GCHQ mass surveillance regime was in breach of human rights law, European court rules
The European Court of Human Rights in Strasbourg has ruled that the UK’s collection of bulk interception of communications data lacked adequate oversight and safeguards and was in breach of human rights law Continue Reading
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News
07 Sep 2018
Why AI should assist humans, not replace them
At the 2018 Disruption Summit in London, BT’s lead of customer insight and futures said artificially intelligent systems should be there to assist humans, not get rid of them Continue Reading
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News
05 Sep 2018
The fintech startups to watch in the UK
Tech Nation’s choice of fintech companies to back reflects the changes expected to hit financial services IT Continue Reading
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News
29 Aug 2018
Heineken and Oracle create chatbot helper for polo events
Beer brand Heineken has enlisted the help of Oracle to create a chatbot to assist people attending the annual Heineken Urban Polo events ahead of expansion in 2019 Continue Reading
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News
24 Aug 2018
Corbyn suggests tech tax to fund BBC
Labour leader says big technology companies and ISPs should contribute to a fund for public interest journalism Continue Reading
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News
17 Aug 2018
CIOs being welcomed back to marketing
The role of CIOs in shaping the technology buying decisions of marketers is being reinstated as more marketers realise the importance of integrating their services with IT systems Continue Reading
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News
06 Aug 2018
Sweaty Betty revamps website to cater for digital customers
Activewear brand has partnered with e-commerce firm Tryzens to launch a responsive site that is better suited to its increasingly digital customers Continue Reading
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News
01 Aug 2018
Consumers spend less cash on connectivity, but more time online
The total amount of money consumers are spending on fixed and mobile connectivity services has fallen for the first time in five years Continue Reading
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News
31 Jul 2018
Why Pinterest pinpointed features for the visually impaired
Ideas curation site has developed features for people with visual impairment. Its lead designer explains what has been changed and why it matters Continue Reading
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News
31 Jul 2018
Briton ran pro-Kremlin disinformation campaign that helped Trump deny Russian links
A British IT manager and former hacker from Darlington ran a disinformation campaign that duped former US intelligence agents and provided Donald Trump with manufactured “evidence” to deny that Russia interfered with the US election Continue Reading
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News
26 Jul 2018
Facebook stock price falls on slowing growth forecast
Facebook’s stock price has fallen dramatically in response to a forecast of slower revenue growth in 2018 and lower-than-expected user growth for the second quarter Continue Reading
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Opinion
25 Jul 2018
Smart cities face challenges and opportunities
IHS Markit analysts Noman Akhtar and Kevin Hasley assess the way forward for smart city technology projects around the world Continue Reading
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News
20 Jul 2018
Cisco and UCL to open AI research unit in $100m digital economy boost
Cisco has extended its ongoing Country Digital Acceleration programme in the UK with a further $100m investment, part of which will go towards a new AI research centre Continue Reading
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News
18 Jul 2018
Google record fine could lead to Android fork
Amazon’s Android was one of the operating systems mentioned by the European Commission as it imposed a record €4.34bn fine on Google Continue Reading
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News
03 Jul 2018
Feds expand Facebook data sharing probe
The US federal probe into Facebook’s data sharing practices is expanding and MEPs are considering new measures as the firm reveals it granted extended access to 61 companies and admits to another data sharing software bug Continue Reading
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News
03 Jul 2018
UK financial services firms up tech investments to fuel new services
Driven by the need to offer new services, as well as meet industry regulations, UK financial services firms are increasing spending on IT Continue Reading
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Blog Post
28 Jun 2018
Introducing Ukip’s meme team
Somewhere deep in cyber space, a clutch of the internet’s more eccentric alt-right YouTubers have collaborated to join Ukip for a bit of attention, and the dotty old right-wing Eurosceptics have ... Continue Reading
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News
27 Jun 2018
Nationwide Building Society to fund tech startups to the tune of £50m
With an available fund of £50m, Nationwide Building Society is the latest traditional financial services provider to support tech startups Continue Reading
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News
27 Jun 2018
BBC launches online archive for 1980s Computer Literacy Project
Archive will enable people to read up on a 10-year project developed by the BBC in the 1980s Continue Reading
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News
27 Jun 2018
Government must challenge popular smart city misconceptions
A report by the All Party Parliamentary Group on Smart Cities says many people feel alienated by the concept, and calls on the government to challenge some popular misconceptions Continue Reading
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News
26 Jun 2018
Liberty Global picks Cisco to transform customer service ops
Virgin Media parent enlists Cisco in a bid to transform its customer service experience across Europe Continue Reading
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News
21 Jun 2018
HR projects are leading company moves to digital tech, say business leaders
Business leaders say their human resource IT programmes are leading the way to the wider deployment of digital and cloud technology across their organisations Continue Reading
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News
19 Jun 2018
CIO interview: Michael Cole, European Tour and Ryder Cup
Michael Cole, chief technology officer at the European Tour and Ryder Cup, discusses how he is helping the sport of golf broaden its appeal through his “connected course” digital transformation vision Continue Reading
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News
12 Jun 2018
Mayor Khan bids to make London the world’s smartest city
At London Tech Week, mayor Sadiq Khan launched a city-wide initiative to harness the capital’s technology talent to address London’s most pressing problems Continue Reading
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News
11 Jun 2018
An audience with Matt Hancock, secretary of state for digital, culture, media and sport
Matt Hancock is the first Cabinet minister with a digital background, and he's keen to impress on the tech sector that he’s on their side Continue Reading
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News
08 Jun 2018
Thriving fintech, AI sectors give boost to UK tech funding
British technology businesses have received £5bn worth of venture capital funding since June 2016 – more than France, Germany and Sweden put together – with fintech and AI startups standing out Continue Reading
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News
01 Jun 2018
Revamped BHS website to close two years after department store collapse
The BHS website, which was developed after the department store’s closure in 2016, will be closed at the end of June Continue Reading
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Blog Post
31 May 2018
Fintech professional’s tech predictions: 9- Gamers monitored by businesses and authorities
People that use online gaming platforms might be being sized up for a job or even by security services Continue Reading
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Feature
23 May 2018
Amazon, Toys R Us and a tale of two technology approaches
Many factors contributed to the collapse of Toys R Us, but did a partnership with Amazon at the turn of the millennium play a part in its eventual demise? Continue Reading
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Opinion
23 May 2018
Ethics and tech – a double-edged sword
Just because a business activity is legal doesn’t mean it will be acceptable to customers, as the ethical debates in tech are proving Continue Reading
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News
22 May 2018
Social one of the 'most powerful' tools at brand’s disposal, says retail experts
Using social media to connect with customers is one of the most “powerful” tools retailers have at their disposal, said a panel of experts at the Salesforce World Tour Continue Reading
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News
21 May 2018
UK government promises laws to police 'Wild West Internet'
UK government plans laws to make online activity safer after green paper reveals more needs to be done to protect citizens Continue Reading
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News
21 May 2018
ICO could use new GDPR powers in Facebook probe
UK privacy watchdog is considering using new powers in its investigation of Facebook, while the government is considering new laws to police social media firms Continue Reading
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News
16 May 2018
Companies need to adapt to new communication demands from millennials
TechSmith has warned businesses younger generations have new multimedia-based communication demands Continue Reading
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Opinion
10 May 2018
Hacking the internet of things just got easier – it’s time to look at your security
Are you taking security for internet-connected devices seriously enough? Continue Reading
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Opinion
10 May 2018
If we're measuring GDP wrong in a digital world, what does that say about the economy?
Conventional measures of economic success such as GDP fail to account for the nature of free digital services. How different would the UK economy appear if that changed? Continue Reading
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News
01 May 2018
Facebook bolsters enterprise integration with Workplace tool
Facebook wants to embed its platform in the enterprise, and hopes to achieve this through integration with third-party services Continue Reading
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News
01 May 2018
SuiteWorld 2018: Magic Johnson gives advice on adapting to the millennial customer
Entrepreneur and former basketball star tells SuiteWorld 2018 about the importance of adapting to the millennial customer in a technology-driven age Continue Reading
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News
27 Apr 2018
Government given six months to rewrite snoopers’ charter
The government has until 1 November 2018 to rewrite a key section of the Investigatory Powers Act 2016, after the high court declared them unlawful in a judicial review brought by human rights group Liberty Continue Reading
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News
26 Apr 2018
Facebook posts strong first quarter despite privacy scandal
The data exploitation scandal that hit Facebook has not yet had an adverse impact on advertising revenues or user activity, according to first quarter financial results Continue Reading
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News
26 Apr 2018
SuiteWorld 2018: Hiring people is about more than just ability, says Rachel Zoe
NetSuite customer, fashion designer and CEO of Rachel Zoe explains that part of entrepreneurship is hiring people who fill the gaps you leave behind, and that in doing so passion can be more important than ability Continue Reading
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News
26 Apr 2018
EC calls on online platforms to develop common code of practice to tackle ‘disinformation’
The European Commission says online platforms such as social media and video sites, have not done enough to tackle unethical use, and calls on them “to decisively step up their efforts to tackle online disinformation” Continue Reading
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News
26 Apr 2018
Digital economy research projects to get funding
Research projects aimed at building trust, privacy and security in the use of personal data and digital technologies are to receive funding Continue Reading
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News
24 Apr 2018
Telcos see multiple paths to internet of things revenue
A report from Ericsson has revealed that telecoms operators are testing out multiple routes to monetising the IoT Continue Reading
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News
18 Apr 2018
CIO interview: Richard Tallboy, CIO, Wagamama
Richard Tallboy, CIO of pan-Asian restaurant chain Wagamama, explains why the firm adopted “pay by walking out” technology Continue Reading
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News
18 Apr 2018
Twilio offers IoT developers programmable mobile connectivity
Developers of internet of things applications and devices will be able to use the Twilio Programmable Wireless mobile communications platform to build mobile connectivity into their services Continue Reading
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News
16 Apr 2018
Fintech sector increasingly attractive compared to traditional banking for IT professionals
Fintech job vacancies are growing, while less are being advertised in traditional banking sector companies Continue Reading
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News
13 Apr 2018
EU-US data sharing under threat as Irish court refers Facebook case to Europe
The Irish High Court is seeking answers from the European Court of Justice in a case that could have huge implications for EU-US data sharing and raises questions about US government surveillance of EU citizens. The move could bring a five-year legal battle between Austrian lawyer Max Schrems and Facebook to a close Continue Reading
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Blog Post
13 Apr 2018
Phishing for beer
Pishing is when you get fed plenty of booze and then start mouthing-off, reveal a few secrets, passwords and PIN Continue Reading
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News
11 Apr 2018
Tesco online grocery sales up 5.1%
After ninth consecutive quarter of growth, CEO says supermarket chain is “on track to deliver our medium-term ambitions” Continue Reading
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Opinion
09 Apr 2018
Who do you trust to censor social media?
Calls to censor Facebook and its rivals are growing – but society needs to consider carefully the motivations of those making such demands Continue Reading
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Blog Post
09 Apr 2018
Fintech professional’s tech predictions: 4 – Social media regulation
Social media platforms will face increasingly stringent regulations which might limit their scope as governments clamp down on data abuse Continue Reading
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News
06 Apr 2018
Using Salesforce Social Studio, Harvard saw power of social media
By looking at its social media data with Salesforce, Harvard Graduate School of Education saw more than 65% of article traffic generated through social media. Continue Reading
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Feature
05 Apr 2018
Should retail try to save the high street's declining footfall?
Footfall in the high street is declining, but should retailers be trying to claw back visits to stores or is it time for a new digital focus? Continue Reading
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Blog Post
05 Apr 2018
Fintech professional’s tech predictions: 3 –Sharing data risks outweigh benefits
Personal data in all its forms is becoming a valuable commodity for businesses, but people will be more cautious as legal and illegal abuse of data continues to hit the headlines Continue Reading
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Feature
03 Apr 2018
Retail legacy systems: how can we overcome them?
With technology adoption changing the retail landscape, many retailers are left with legacy systems. We look at how they are dealing with them in today’s digitally led environment Continue Reading
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News
03 Apr 2018
Future of internet regulation is focus of Lords inquiry
Inquiry will seek evidence on whether or not the law is up to the job of regulating online platforms such as Facebook, and what improvements can be made Continue Reading
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News
28 Mar 2018
Consumer group calls for Zuckerberg to step down after data misuse
A social media firm's value is in the size of the network of users it can offer advertisers. But this model is now under the spotlight Continue Reading
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News
27 Mar 2018
Case study: Berkshire NHS trust provides mental health support through social network
Berkshire NHS is using its Support Hope and Recovery Online Network to provide 24/7 support and advice to service users struggling with mental health issues Continue Reading
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News
23 Mar 2018
European insurtech growth dwarfs US
Europe is seeing rapid growth in its insurtech as investors pump hundreds of millions into the sector Continue Reading
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Blog Post
21 Mar 2018
The sweet life of Cambridge Analytica
Channel 4’s hidden-camera exposé on data firm Cambridge Analytica has made familiar faces of the puppeteers of democracy who wished to remain invisible, but we’re glad to meet them. Not since the ... Continue Reading
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News
21 Mar 2018
Danish government launches business-focused national digital strategy
Denmark’s government has launched a plan to get more small businesses into the digital economy as it targets being a leader in advanced technologies such as artificial intelligence Continue Reading
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News
20 Mar 2018
Maplin in administration: Internet connectivity issues hit in-store card payments
Internet issues at beleaguered high-street electronics retailer Maplin cause trouble at the tills in stores across the UK Continue Reading
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News
20 Mar 2018
Dutch cycling culture pumps up bicycle startups
Bike-sharing services are cropping up in urban areas of the Netherlands but the government wants to restrict their number Continue Reading
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Podcast
19 Mar 2018
Social media customer care important to brands, experts say
In this Pipeline podcast, we discuss what was a primary topic at Social Media Marketing World: how companies should interact with customers through social media. Continue Reading
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News
19 Mar 2018
Digital retail calls for agile approach, say experts
To embrace digital technology, retailers need to adopt an agile nature across the entire business and break down internal silos, said a panel at Retail Week Live Continue Reading
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News
16 Mar 2018
IT contractors not a risk despite Snowden leaks, GCHQ tells court
The government argues in the Investigatory Powers Tribunal that contractors with systems administration rights to computers holding GCHQ’s most sensitive intelligence pose no more of a security risk than the agency’s employees Continue Reading
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News
13 Mar 2018
Government ‘unlawfully delegated’ bulk data powers to GCHQ, court hears
Privacy International urges Britain’s most secret court, the Investigatory Powers Tribunal, to rule that the government illegally collected surveillance data from internet and phone companies until at least September 2017 Continue Reading
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News
12 Mar 2018
World Wide Web inventor Tim Berners-Lee wants us to fix the web’s bugs
Too much of the web and people’s personal data is under the control of a handful of mega-corporations. Is there a better way? Continue Reading
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News
12 Mar 2018
Politicians need to be more involved in tech, says Sadiq Khan
Flying the flag for the UK capital at the SXSW festival in Texas, London mayor Sadiq Khan says government should “do more” for technology, as well as mitigate the risks that come with it, and calls on social media firms to take responsibility for hate speech on their platforms Continue Reading
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News
09 Mar 2018
Modern retail: machine learning, customer experience and legacy
As the retail landscape shifts in the wake of new technologies, experts in retail and tech explain how firms need to adapt to cater for modern consumers Continue Reading
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E-Zine
08 Mar 2018
CW Europe: Germany’s Lemoncat takes catering to the cloud
Business catering startup Lemoncat has taken advantage of the affordable cost of living in Berlin and is shaking up the catering sector by harnessing the Amazon and Salesforce clouds. Also in this issue, read how Moscow’s government is taking advantage of high penetration of broadband and mobile internet to expand innovative services under the Russian capital’s smart city programme, and how organisations in the Netherlands still have much to do to comply with the General Data Protection Regulation. Continue Reading
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News
07 Mar 2018
Ofcom probes Three and Vodafone over suspected net neutrality breaches
Telecoms regulator launches investigation into whether or not mobile operators Three and Vodafone are flouting European rules on net neutrality Continue Reading
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News
06 Mar 2018
Government sets out tighter security measures for IoT devices
The government has announced plans to develop a new code of practice to improve the security of connected internet of things devices Continue Reading