Social media technology
Social media websites such as Facebook, Twitter and LinkedIn have proved enormously popular, and while they are consumer focused, the principles of collaboration and information sharing that they embody are highly relevant for corporate IT. We analyse the latest trends in social media technology, social networking and explain how they can be applied to enterprise IT strategy.
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News
20 Jun 2025
AR/VR headset market reaching ‘critical tipping point’
Research finds marked uptick in immersive technologies market with 18.1% year-on-year growth fuelled by immersive and versatile experiences, with future growth anticipated to be driven by mixed and extended reality Continue Reading
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News
19 Jun 2025
University of Oulu shows machine vision can replace expert presence
Leading Finnish university and tech hub reveals advances in immersive augmented reality technologies to support remote work and operations and address unique challenges and skill shortages of northern regions Continue Reading
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News
21 Mar 2018
Danish government launches business-focused national digital strategy
Denmark’s government has launched a plan to get more small businesses into the digital economy as it targets being a leader in advanced technologies such as artificial intelligence Continue Reading
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News
20 Mar 2018
Maplin in administration: Internet connectivity issues hit in-store card payments
Internet issues at beleaguered high-street electronics retailer Maplin cause trouble at the tills in stores across the UK Continue Reading
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News
20 Mar 2018
Dutch cycling culture pumps up bicycle startups
Bike-sharing services are cropping up in urban areas of the Netherlands but the government wants to restrict their number Continue Reading
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Podcast
19 Mar 2018
Social media customer care important to brands, experts say
In this Pipeline podcast, we discuss what was a primary topic at Social Media Marketing World: how companies should interact with customers through social media. Continue Reading
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News
19 Mar 2018
Digital retail calls for agile approach, say experts
To embrace digital technology, retailers need to adopt an agile nature across the entire business and break down internal silos, said a panel at Retail Week Live Continue Reading
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News
16 Mar 2018
IT contractors not a risk despite Snowden leaks, GCHQ tells court
The government argues in the Investigatory Powers Tribunal that contractors with systems administration rights to computers holding GCHQ’s most sensitive intelligence pose no more of a security risk than the agency’s employees Continue Reading
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News
13 Mar 2018
Government ‘unlawfully delegated’ bulk data powers to GCHQ, court hears
Privacy International urges Britain’s most secret court, the Investigatory Powers Tribunal, to rule that the government illegally collected surveillance data from internet and phone companies until at least September 2017 Continue Reading
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News
12 Mar 2018
World Wide Web inventor Tim Berners-Lee wants us to fix the web’s bugs
Too much of the web and people’s personal data is under the control of a handful of mega-corporations. Is there a better way? Continue Reading
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News
12 Mar 2018
Politicians need to be more involved in tech, says Sadiq Khan
Flying the flag for the UK capital at the SXSW festival in Texas, London mayor Sadiq Khan says government should “do more” for technology, as well as mitigate the risks that come with it, and calls on social media firms to take responsibility for hate speech on their platforms Continue Reading
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News
09 Mar 2018
Modern retail: machine learning, customer experience and legacy
As the retail landscape shifts in the wake of new technologies, experts in retail and tech explain how firms need to adapt to cater for modern consumers Continue Reading
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E-Zine
08 Mar 2018
CW Europe: Germany’s Lemoncat takes catering to the cloud
Business catering startup Lemoncat has taken advantage of the affordable cost of living in Berlin and is shaking up the catering sector by harnessing the Amazon and Salesforce clouds. Also in this issue, read how Moscow’s government is taking advantage of high penetration of broadband and mobile internet to expand innovative services under the Russian capital’s smart city programme, and how organisations in the Netherlands still have much to do to comply with the General Data Protection Regulation. Continue Reading
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News
07 Mar 2018
Ofcom probes Three and Vodafone over suspected net neutrality breaches
Telecoms regulator launches investigation into whether or not mobile operators Three and Vodafone are flouting European rules on net neutrality Continue Reading
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News
06 Mar 2018
Government sets out tighter security measures for IoT devices
The government has announced plans to develop a new code of practice to improve the security of connected internet of things devices Continue Reading
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News
06 Mar 2018
Why improving social media customer service is important
By having a social media strategy in place, companies can quickly respond to customers' concerns through social media. Continue Reading
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News
06 Mar 2018
Amazon contemplating next move in banking sector
Amazon is in talks with a bank about setting up a current account that will appeal to young people Continue Reading
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News
02 Mar 2018
People at risk of psychological side-effects of screen addiction
Many Brits spend more than 10 hours a day attached to a screen and 60% look at two at once, research shows Continue Reading
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Opinion
28 Feb 2018
Taxing tech giants on revenue only ends up with us customers paying more
EU proposals to tax internet companies based on sales in each country fail to apply the tax burden on the right people Continue Reading
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Feature
26 Feb 2018
What are the retail jobs that don’t exist yet?
As in many industries, technology and new consumer behaviour is changing the shape of retail. But what yet-to-be-created jobs are on the horizon for the sector? Continue Reading
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News
26 Feb 2018
MWC 2018: Samsung Galaxy S9 launch kicks off annual mobile festival
Samsung has raised the curtain on Mobile World Congress 2018 in Barcelona with the launch of a new flagship Galaxy S9 smartphone device Continue Reading
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News
22 Feb 2018
Schoolkids want social media giants to do more to stop online bullying
Schoolchildren feel that social media companies such as Facebook and Instagram can do much more to protect them from online abuse Continue Reading
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News
19 Feb 2018
Take-up of chatbots will accelerate over next two years
Chatbots and artificial intelligence are becoming an increasingly important part of customer services Continue Reading
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News
14 Feb 2018
Consumers wasting millions of gigabytes of inclusive mobile data
Over 140 million gigabytes of mobile broadband data included in UK consumer mobile contracts is going unused every month, according to uSwitch Continue Reading
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Opinion
05 Feb 2018
Safer Internet Day: Building online safety practices with young people
Many organisations around the UK are contributing to the important work on making the internet a safer place for everyone Continue Reading
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News
02 Feb 2018
Google Q4 results show businesses are buying into its public cloud
The Google Cloud Platform is earning the search engine giant $1bn per quarter. Expect more cloud investment this year Continue Reading
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News
01 Feb 2018
More than half of millennials prefer online retailer info to in-store assistance
Customers between the ages of 25 and 34 would rather look online for information than talk to a shop assistant, even when they are in a store Continue Reading
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News
01 Feb 2018
Facebook reports $15.9bn profit after ‘hard’ year
Facebook has reported a strong fourth quarter and a strong year with quarterly profit up 20% and annual profit up 56%, but chief Mark Zuckerberg admits it has been a challenging 12 months Continue Reading
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News
31 Jan 2018
Australia’s internet speeds limiting productivity
Australia’s broadband networks, already among the world’s slowest, could be further strained by the emergence of virtual and augmented reality Continue Reading
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News
26 Jan 2018
Government sets out further details of Digital Charter
The government’s charter aims to tackle challenges and risks brought by technology in “an effective and responsible way”, thereby boosting the digital economy Continue Reading
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News
23 Jan 2018
Mastercard sets biometric ID deadline for banks
Mastercard has committed to guaranteeing that every one of its customers will have access to biometric authentication services by April 2019 Continue Reading
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News
22 Jan 2018
Manchester’s CityVerve launches new internet of things challenge for SMEs and startups
Manchester’s CityVerve smart city project has called for IoT developers and startups to tackle challenges in healthcare, transport and energy Continue Reading
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News
22 Jan 2018
Judge will take time to seek answers from EU court over Max Schrems Facebook privacy fight
The Irish High Court will take time to decide what questions to put before the European Court of Justice in a case with significant implications for EU and US trade and the privacy of EU citizens Continue Reading
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News
22 Jan 2018
European Parliament votes to restrict exports of surveillance equipment
European Parliament votes to tighten export controls to restrict supply of surveillance and encryption technology to states with poor human rights records amid fears British companies may not have to comply after Brexit Continue Reading
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News
18 Jan 2018
NRF 2018: Rent the Runway – focus on data proves use case for clothing rental
Clothing retailers are not traditionally known to rent products to anyone other than celebrities, but retail service Rent the Runway is using data to prove customer demand Continue Reading
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News
17 Jan 2018
Dream machines: how IT is changing the world of neuroscience
We talk to computer scientist and entrepreneur Jamil El Imad about the cutting-edge intersection of neuroscience and IT Continue Reading
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News
09 Jan 2018
Google puts its payment services under one roof
Internet giant is bringing all its payment services under the Google Pay brand, making them “simpler, safer and more consistent” Continue Reading
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News
22 Dec 2017
Air New Zealand to trial digital translation technology
Airline becomes one of the first companies to try out a business case for Google's real-time translation technology Continue Reading
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Opinion
20 Dec 2017
How to boost your personal brand as an IT professional
Seven steps to help you build a personal brand in the workplace, articulate the value you provide and build your professional reputation Continue Reading
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Blog Post
19 Dec 2017
Fear not for the future of digital government - the GIFs are taken care of
I was tempted to write this blog post on Computer Weekly's Downtime blog, where we try to look at the lighter side of the world of IT. But I'm not entirely sure this is a joke. While budgetary ... Continue Reading
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E-Zine
24 Oct 2017
Where will artificial intelligence take us?
In this week’s Computer Weekly, artificial intelligence (AI) enthusiasts and sceptics debate the opportunities and risks of the much-hyped technology – we listen in to the House of Lords investigation. Our latest buyer’s guide examines the benefits and challenges of cloud-native applications. And we look at the best practice in defending email systems from cyber attacks. Read the issue now. Continue Reading
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News
17 Oct 2017
UK intelligence agencies ‘unlawfully’ sharing sensitive personal data, court hears
A secret court will decide whether Intelligence agencies are “unlawfully” sharing huge datasets containing sensitive information about the population with industry, government departments and overseas intelligence services. Continue Reading
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News
16 Oct 2017
How technology is transforming healthcare delivery in Gulf region
IT will transform the healthcare sector in the Gulf Cooperation Council countries over the coming years Continue Reading
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News
03 Oct 2017
Tech entrepreneur aims to take digital skills to refugees
Tech entrepreneur Emma Sinclair hopes to raise £150,000 to run an education programme for displaced young people in a Unicef programme that aims to develop skills that might otherwise be lost Continue Reading
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Feature
27 Sep 2017
How retailers are using technology to remain relevant
From the constant innovation at Asos, Amazon and Missguided to the new supply chain prowess flaunted by Diesel and Gap, fashion retailers are investing in tech to stay relevant to their customers Continue Reading
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News
19 Sep 2017
Outlook outage: Microsoft blames European Hotmail downtime on load-balancing fault
Microsoft claims connectivity issues that blighted Outlook and Hotmail users for much of Monday 18 September have now been largely resolved Continue Reading
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News
12 Sep 2017
Government wants to remain in EU cyber security club after Brexit
The UK government wants to maintain deep links with the European Union’s cyber security working groups following Britain’s exit from the bloc in 2019 Continue Reading
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Feature
07 Sep 2017
Formula 1: Mercedes team turns to big data in quest for victory in Grand Prix
Data analytics could help Mercedes-AMG Petronas Motorsport team gain an edge on rival Ferrari during the 2017 and 2018 Grand Prix season. Its head of IT, Matt Harris, reveals the team’s plans Continue Reading
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News
01 Sep 2017
US Open tennis uses IBM AI to create video highlights
Fans of the US Open are able to access match highlights provided by IBM's Watson artificial intelligence system Continue Reading
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News
14 Aug 2017
Most consumers think they are more digitally savvy than some retailers
Consumers are becoming increasingly digital in the way they shop, and a survey shows nearly 60% think they are more digitally innovative than some retailers Continue Reading
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News
09 Aug 2017
Nordic countries top digital nations ranking, but risk stalling
Nordic countries are leaders when it comes to digitisation – but they must continue to innovate to retain their position Continue Reading
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E-Zine
08 Aug 2017
Formula 1 goes digital
In this week’s Computer Weekly, we find out how Formula 1 chief Ross Brawn hopes to make the sport more digital to enhance the fan experience of Grand Prix racing. We learn how virtual reality is being used to deliver healthcare services. And we examine the ethical concerns around artificial intelligence technology. Read the issue now. Continue Reading
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News
25 Jul 2017
North Korean web users enjoy Amazon, Facebook and YouTube, report claims
Threat intelligence specialist Recorded Future claims that the North Korean elite are as plugged in to the worldwide web as any western citizen Continue Reading
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Photo Story
13 Jul 2017
Wimbledon 2017: The tech behind the tennis
Each year IBM and Wimbledon work together to deliver an excellent sporting experience to both fans and players through the use of technology Continue Reading
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Opinion
12 Jul 2017
Criminal law: Are Twitter threats taken seriously?
As threats of violence become increasingly common online, law enforcement is taking stronger action against the perpetrators Continue Reading
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News
12 Jul 2017
UK ranked as top 10 digital economy
The UK has been ranked among the top 10 nations in terms of digital capabilities Continue Reading
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News
29 Jun 2017
App-based banking continues its ascent in the UK
The number of people banking from their mobile phones is increasing as more services are made available through the channel Continue Reading
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News
26 Jun 2017
Court ruling on Apple’s Irish datacentre planning dispute delayed by ‘shortage of judges’
The outcome of a judicial review into Apple's plans to build a datacentre in County Galway was delayed on Friday 23 June because of a shortage of judges, it has emerged Continue Reading
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News
21 Jun 2017
Queen’s Speech highlights digital charter and data protection
Government confirms plans to create a digital charter to ensure the UK is “the safest place to be online”, and a new law protecting personal data Continue Reading
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News
20 Jun 2017
Tesco customers miss out on deliveries due to tech fault
A glitch in the supermarket’s store-side systems has meant Tesco’s deliveries to customers have been delayed Continue Reading
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News
06 Jun 2017
HSBC launches global social network for businesses
HSBC Bank is helping its business customers connect with potential partners through a digital hub Continue Reading
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News
24 May 2017
Dubai financial services regulator launches temporary licence aimed at fintechs
Dubai is making it easier for financial technology companies to test out their ideas through a temporary licence Continue Reading
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News
16 May 2017
Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus
Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience Continue Reading
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News
15 May 2017
Toys R Us introduces tablets for store staff
Toy and games retailer Toys R Us is trialling the use of tablets for store assistance to provide a better customer service experience Continue Reading
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News
11 May 2017
Made.com trialling real-time chat for customer advice
Online retailer Made.com has partnered with Hero so showroom staff can chat live with online shoppers to help with queries and shopping decisions Continue Reading
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News
04 May 2017
Facebook revenues, profits and users up in first quarter
Despite a strong first quarter, investors are nervous about the future profitability and growth of Facebook as it indicates it is starting to hit advertising revenue limits Continue Reading
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News
03 May 2017
Mayor of London seeks chief digital officer
Capital’s first-ever chief digital officer will oversee the digital transformation of public services across London Continue Reading
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News
10 Apr 2017
The Graze journey: from pureplay to multi-channel
Health food retailer Graze began as an online subscription platform, but has used customer data to successfully cross the boundary into the physical retail space, says CEO Anthony Fletcher Continue Reading
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News
10 Apr 2017
Customer expectation is biggest problem for retail, says panel
As retailers increasingly try to serve consumers across online, in-store and mobile, the main challenge they face is consumer expectation, according to a panel of experts Continue Reading
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News
07 Apr 2017
How Game used data to transform store experience and drive personalisation
Group insight director at video games retailer explains how customer interaction data has been used to create a personalised experience in-store Continue Reading
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News
03 Apr 2017
Less than 8% of retailers respond to customer queries across all channels
The omni-channel environment of the retail industry is raising customer service expectations, but very few retailers are responding to consumers on all of the channels they offer Continue Reading
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E-Zine
28 Mar 2017
Making the UK fit for 5G
In this week’s Computer Weekly, we look at the government’s new 5G strategy and assess whether it’s enough to stimulate development of next generation mobile networks. We meet some of the Silicon Valley startups hoping to revolutionise big data analytics. And we examine how to prevent the move to DevOps from harming work-life balance for IT professionals. Read the issue now. Continue Reading
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News
09 Mar 2017
Nordea brings social aspect to saving with fintech startup Spiff
Nordea launches a mobile savings app from Norwegian finanical technology company Spiff Continue Reading
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News
20 Feb 2017
Sweden uses Minecraft for urban planning
Swedish National Land survey has put its maps on Minecraft to promote its work Continue Reading
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Photo Story
13 Feb 2017
The technology transforming the retail industry
The retail space is evolving rapidly as brick-and-mortar stores try and compete with pureplays such as Amazon. Omni-channel retailing has increased the pressure on retailers to deliver a fast, reliable service whilst also ensuring their brand offers a personalised customer experience. This picture gallery looks at some of the technology innovations that are driving and transforming the retail industry such as in-store technology, robotics and artificial intelligence. Continue Reading
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News
08 Feb 2017
How a Dublin court case could derail EU-US data privacy agreements
The Irish Commercial Court will consider whether privacy protection offered by standard contractual clauses for data transfers to the US from Europe is legally valid Continue Reading
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News
07 Feb 2017
Just Eat uses startup accelerator to stay ahead in foodtech
Online food ordering service’s head of corporate ventures explains how helping startups through its accelerator programme helps it to keep in the centre of the food technology ecosystem Continue Reading
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News
31 Jan 2017
Retail tech training – an opportunity to drive employee retention?
A job in retail is often the first employment many people will have, so could technology training increase the retention of store staff? Continue Reading
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News
30 Jan 2017
Only 49% of marketers are pushed to reinvent customer service due to technology
Technology is causing disruption in most markets, but only 49% of marketers believe they are pressured to develop their customer service as a result of disruptive technology Continue Reading
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News
26 Jan 2017
Facebook ups security with Fido U2F two-factor authentication
Social media giant is enabling users to increase the security of their logins with Fido U2F USB security keys Continue Reading
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News
23 Jan 2017
Lululemon turns to digital transformation to support consumer community
Athletic apparel retailer’s executive vice-president of digital explains how the brand has used digital transformation to support its core value of a community ecosystem Continue Reading
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News
17 Jan 2017
HSBC appoints technology advisers to keep pace with IT changes
Bank hopes to gain knowledge about technologies such as artificial intelligence and biometric security through its new technology advisory board Continue Reading
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News
11 Jan 2017
Tech focus helps Singapore go second in globalisation index
Singapore is the second most globalised economy in the world and its IT infrastructure is critical to this achievement Continue Reading
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News
06 Jan 2017
Half of the younger generation still prefer a traditional checkout
The use of technology in retailers is increasing, but despite growing omni-channel adoption, many young people still prefer a traditional checkout Continue Reading
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News
05 Jan 2017
UK youngsters unwittingly exposing private data
The UK children's commissioner has called for better support for child privacy after study shows most are unknowingly agreeing to share private data Continue Reading
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News
30 Dec 2016
Top 10 financial services stories of 2016
Here are 10 of the most popular fintech articles on Computer Weekly in 2016 Continue Reading
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News
22 Dec 2016
Almost 90% of customers say social media availability affects brand loyalty
Customers expect to be able to contact brands via social media, with nine out of 10 claiming availability of a brand through their preferred social channel has an impact on their retailer loyalty Continue Reading
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News
07 Dec 2016
The United Arab Emirates enterprise IT trends for 2017
The UAE is already a leader in areas such as smart city developments, and 2017 looks set to see organisations in the country increase its adoption of other transformational IT Continue Reading
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News
26 Oct 2016
John Lewis chooses three retail tech startups to receive 2016 JLab funding
Department store retailer John Lewis selects three retail tech startups to receive their share of the £200,000 JLab funding pot Continue Reading
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News
25 Oct 2016
Australian IT spending to be near A$85bn in 2017
Australian CIOs must plan digital platforms that can connect to customer and business networks – or risk losing customers Continue Reading
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News
25 Oct 2016
Insurers are joining fintech party
Insurers are held back from digital transformation by legacy systems, but insurance-focused IT startups offer them hope Continue Reading
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News
13 Oct 2016
IT startups suffer from strict, out-of-date Dutch laws
The Netherlands government needs to ensure that legislation enables disruptive technology to flourish Continue Reading
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News
11 Oct 2016
Facebook at Work comes out of beta and launches as Workplace
Facebook launches its Workplace application for use in a professional environment after a year of beta Continue Reading
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News
29 Sep 2016
NGOs challenge UK and US mass surveillance in human rights court
Privacy International, Liberty and the American Civil Liberties Union are among 10 human rights groups backing a landmark challenge to mass surveillance in the European Court of Human Rights Continue Reading
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News
29 Sep 2016
Trust issues stifling digital economy growth, study shows
Businesses that have products and services based on trust have a significant opportunity to future-proof their business, but those who do not risk being side-lined, a study shows Continue Reading
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News
26 Sep 2016
Emirates Islamic bank and the Muslim finance revolution
The CIO at Dubai-based bank Emirates Islamic tells Computer Weekly how IT is supporting the company through industry change Continue Reading
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News
22 Sep 2016
Pizza Hut Hong Kong rips up traditional CRM rule book
IT director of parent company Jardine Restaurant Group has transformed the way Pizza Hut interacts with customers in Hong Kong and plans the same in Myanmar and Vietnam Continue Reading
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News
13 Sep 2016
Banks and fintech firms respect each other, says HSBC boss
The relationship between banks and fintech companies has sweetened over the past five years with mutual respect evident, says HSBC boss Continue Reading
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Feature
02 Sep 2016
CW@50: Networks replace hierarchies – how IT changed society
The first issue of Computer Weekly in 1966 predicted huge social changes from IT – but what has really changed in 50 years? Continue Reading
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E-Zine
09 Aug 2016
Will Rio’s 4G networks sink or swim?
The Rio Olympic Games are meant to be the fastest ever – not just for the athletes, but also for mobile data speeds, as users seek to upload photos and videos in real time. In this week’s Computer Weekly, we investigate how operators are working around Brazil’s patchy 4G. We also find out how Glasgow’s smart city initiatives are evolving following its Future City projects in 2014, and assess how Google and Microsoft are lining up to take on the might of Amazon Web Services. Read the issue now. Continue Reading
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News
29 Jul 2016
German digital bank Fidor acquired by French banking giant
Fidor CEO says merger with BPCE will allow challenger to continue its international expansion Continue Reading
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News
28 Jul 2016
Almost 60% of millennials search for jobs through company websites
Research by Monster finds the younger generation react strongly to what they find on an employer’s website when looking for work Continue Reading