Podcast: The importance of service delivery in web hosting

Despite the changing, and somewhat volatile, circumstances in the general economy, it’s a fairly safe bet for firms to assume that they will have to upgrade the infrastructure that underpins their IT and communications operations.

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Despite the changing, and somewhat volatile, circumstances in the general economy, it’s a fairly safe bet for firms to assume that they will have to upgrade the infrastructure that underpins their IT and communications operations.

In the case of the former, and in particular for the increased amount of web-based applications that firms will also be increasingly relying upon, it may well be the case that the most cost-effective and efficient solution is to rely upon the services of a third–party web-hosting provider that offers its own datacentre facilities.

In these days of rocketing energy prices, the cost of running an-in house datacentre is constantly rising, caused by increasing electricity costs and also inefficient server deployments.

Such cost issues can be addressed by third-party hosting specialists who will manage datacentre operations and it’s no surprise to see over the last few years a whole host of companies offering such managed web-hosting services. Industry analyst IDC characterises the marketplace as a plethora of small providers all offering essentially the same service, and thus the web-hosting has become associated with small companies competing solely on price.

Even though cost is clearly a principal consideration there are other equally important factors that should govern choice of web-hosting provider: service quality and reliability are among such issues.

This podcast will aim to show exactly why service is so important in choice of web-hosting provider. It will:

  • Highlight the current web-hosting landscape
  • Explain the importance of service delivery in web-hosting contracts and how to make sure that the benefits promised are provided
  • List the most important criteria in choosing a web-hosting provider
  • Suggest what could be typical reasonable service delivery expectations in a web-hosting contract
  • How to avoid any pitfalls in selecting a web-hosting partner

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    As the term implies, reseller web hosting is a type
    of hosting service where a user avails of a web host package and
    “resells” it to other consumers.

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