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The Metropolitan Police Service (MPS) has outsourced the management of its IT suppliers to Atos through a service integration and management (Siam) deal, with details of the contract value and duration undisclosed.
Atos will provide service desk and management to ensure a co-ordinated end-to-end ICT infrastructure delivery, as part of the MPS’s Total Technology programme infrastructure. As part of this, citizens will be able to interact with the Met “in a variety of ways using fast and flexible online services 24 hours per day”.
Chris Naylor, director of digital policing at MPS, said the contract signals a change in the way technology is delivered to the Met.
“The Siam towers model is all about collaboration and leveraging the best capabilities from our technology partners. We have a joint commitment to continuous improvement, delivering vital savings for the MPS over time and bringing innovation to the way the MPS delivers and supports technology for colleagues,” he said.
Atos will manage the 24-hour service desk and will try to push a shift to self-service, as well as test and release applications for use by officers and staff.
An efficient IT infrastructure is seen by MPS as an important factor in reaching its target to decrease key crimes by 20%, increase public confidence by 20% and decrease costs by 20%.
In March 2015, the MPS said it would cut 700 IT jobs under a plan to outsource software development and IT services at the digital policing arm.
The Met said at the time that of the current 500 employees and 300 contractors in IT, just 100 will remain in-house for functions related to “strategic business needs” as part of an “intelligent client function”.
A newsletter in February 2015 said: “The precise level of the outsourcing watermark has yet to be determined, but the intention is that the functions and resources focused on the Met’s strategic business needs will remain in the Met, and the functions and resources associated with solution development, deployment and service delivery will be outsourced.”
Read more about IT outsourcing at MPS
- The Metropolitan Police cuts 700 IT jobs under a plan to outsource software development and IT services in its digital policing arm
- The leader of the union representing police back-office workers criticises Met Police plan to outsource back-office functions to a public and private partnership.
- The Met Police engages with the outsourcing industry as it targets annual government-prompted savings of £500m from its £3.6bn budget.