UK CIOs admit they cannot support software

CIOs admit their IT teams cannot support large parts of their application estates and operating systems, according to research

CIOs admit their IT teams are unable to support large parts of their application estates and operating systems, according to research.

Interviews with 100 CIOs at UK organisations with over 1,000 employees, carried out by Vanson Bourne for BT Engage IT, found that 84% of CIOs did not think the IT department could support all applications. Ten per cent said they could not support over half.

The survey revealed 65% were still running Windows XP, which Microsoft will no longer support after April 2014. Over a third of respondents said Windows XP is their most frequently used operating system.

Big businesses with over 3,000 staff are the biggest users of Windows XP. Seventy four per cent still rely on Windows XP compared with 56% of companies with between 1,000 and 3,000 staff.

The financial services sector is the least reliant on Windows XP according to the research, with 28% of respondents still using it. Manufacturing companies are the most reliant on Windows XP, with 76% of companies using it. In the retail sector 72% of companies are still using Windows XP.

“Talking to customers, we know that a single company may be running a range of operating systems and apps – some of which may have been developed in-house; we also understand that upgrading an entire IT estate can be the costly and complex, which is why many may delay the move,” said Chris Lindsay, marketing director at BT Engage IT.

"However, certain systems are scheduled to become unsupported in the next 12 months and so it’s essential that they look at these systems with some urgency, and follow an upgrade path as quickly as possible with the minimum of disruption and risk.”

Utilities giant Centrica is migrating 26,500 staff from Microsoft Windows XP to Windows 7 in a desktop transformation set for completion by the end of 2013.

Desktop service provider Fujitsu will manage the £4m migration.



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