Recruitment services firm Alexander Mann Solutions (AMS) has moved its global IT onto a private cloud supported in Eastern Europe.
The IT is now metered and delivered as a pay-as-you-use service from the cloud platform of Moldova- and Romania-based IT services provider Endava.
The company targeted 25% cost savings for its IT operation and asked incumbent IT supplier Endava to cut IT costs while improving services.
“We challenged Endava to help us dramatically reduce our technology costs, whilst improving both IT performance and reducing our environmental impact,” said John Wainwright, global IT head at AMS.
AMS has 1,600 staff across 60 countries, who work in the business and on client sites.
Endava recommended putting IT onto its private cloud platform.
The AMS infrastructure was moved onto Endava’s VMware-based cloud platform. Microsoft Windows 7, SharePoint, Exchange technologies and finance applications, for on-premise and off-site users, were migrated to Endava’s global cloud.
AMS’s use of the IT services is metered and it only pay for the resources consumed. It also receives service desk support 24 hours a day, in 10 languages, from teams in Romania and Moldova.
Wainwright at AMS has achieved better IT service levels on top of the cost cutting: “It has enabled our service levels to dramatically improve and the feedback I get from our staff across our global organisation has been very positive.
"We now receive service levels that deliver over 80% service call resolution at first point of support."
Endava resulted from a UK IT services firm, Concise, moving to Moldova and acquiring a company across the border in Romania. It has IT support centres in Transylvania.
The company, which has about 700 staff in total and over 500 in Romania and Moldova, offers application development and testing services as well as managed services and IT service desks. It has been in Moldova for 11 years and Romania for six years. Its service desk staff can speak 14 languages, including English.
The company has set up Endava University to train middle management in Romania and Moldova. The qualification is the equivalent of an MBA.