Reporting system drives BI change at Highland agency

New BI system has significant impact on business at Scottish Government Agency

Highlands and Islands Enterprise (HIE) is reaping the benefits of a new business reporting system that is allowing it to manage their service provision more effectively and analyse and understand the impact of their activity.

HIE is the Scottish Government’s economic and community development agency for a diverse region which covers more than half of Scotland .  HIE aims to build sustainable economic growth in all parts of the Highlands and Islands , and delivers its services through area teams located from Lerwick in Shetland to Lochgilphead in Argyll.

As part of a general IT upgrade, HIE decided to review and improve its existing business intelligence (BI) infrastructure to Cognos 8. Working with specialist BI software supplier Morgan Benjamin, HIE ran internal workshops to fully explain the potential gains from the new software and a strategy was put into place to create the new environment.

Commented Andy Sarjeant, Project Manager, “Morgan Benjamin worked closely with us to understand our business and our need for both accurate and clearly presented data.  Their work has had a significant impact on our business, transferring knowledge in how to exploit the potential of Cognos 8 to staff in both information systems and business teams.”

Reporting now caters for all types of reports, from simple project lists to high volume billings and high impact business dashboards.  Users have the ability to create reports containing any number of report objects including charts, cross tabs, and lists as well as non-BI components such as images, logos and live embedded applications that can be linked to the information.  These objects allow organisations to extend the boundaries of traditional reporting by giving them new ways to view business performance.

A single ‘website’ approach to reporting was taken whereby an entry point dashboard displayed high level charts and information which could be mined to expose subsequent dashboards. Links acted as an intuitive roadmap where novices could easily navigate to reach the data required.

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