Supply chain management company TDG expects to save up to £8,000 a month eliminating helpdesk calls to reset passwords after adding a single sign-on identity and access management appliance to the company network.
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Peter Ratcliffe, IT customer services manager at TDG, found the most common reason for staff to contact the helpdesk was to request password resets. He said this was because of the large number of passwords they had to remember to access the company's various IT systems.
"Keeping our systems secure is obviously a key concern for the IT team, but it was leading to a large number of forgotten passwords," said Ratcliffe.
To solve this problem, TDG has implemented a single sign-on system from Imprivata, which gives 1,400 staff at 135 sites secure access to the applications they need through a single network log-in.
Ratcliffe said Imprivata OneSign's appliance-based approach made it easy to install and it was able to deliver single sign-on across all TDG's applications.