Co-operative Financial Services (CFS) has signed a £12m deal with Xerox to improve customer service and reduce its environmental impact through a new mail distribution system.
The new automated system, which will deal with more than 10,000 postal items per day, will process, catalogue and route all inbound insurance and retail banking correspondence.
Using language recognition technology, business-critical information will be distributed to recipients electronically.
Over time, Xerox will manage all of CFS's General Insurance and banking documents, and will provide an integrated enterprise distribution/work management environment.
Based on Xerox's DocuShare technology, this will enable CFS to handle all information electronically. CFS will be able to standardise its inbound communications, create faster customer response times and ensure that more accurate and timely information is both sent and received.
Dick Parkhouse, executive director for strategy and change at CFS, said, "CFS is committed to building a sustainable and efficient business. By adhering to the highest ethical standards, reducing our waste wherever possible and curtailing our energy usage, we will significantly increase our capability and credentials."