Lost data disc poses no threat to customers, HSBC says

HSBC has said that its life assurance customers have no reason to worry about a disc that went missing four weeks ago containing some personal details of 370,000 customers.

HSBC has said that its life assurance customers have no reason to worry about a disc that went missing four weeks ago containing some personal details of 370,000 customers.

The bank has admitted that the disc had gone missing, but said the data on the disc was password protected and was of little use to potential fraudsters anyway.

"The data disc lost by HSBC contains no address or bank account details for any customer, and would therefore be of very limited, if any, use to criminals," said the bank in a statement.

"The data, which was password-protected, includes names, life insurance cover levels, dates of birth and whether or not a customer smokes. There is nothing else that could in any way compromise a customer and there is no reason to suppose that the disc has fallen into the wrong hands," said HSBC.

The bank has informed the FSA and an investigation will be carried out.The FSA said that it expects the firms it regulates to have systems in place to reduce the risk of information security breaches.

This is another incident of a computer disc containg the personal details of customers being lost by an organisation. The most notable recent incident was when Her Majesty's Customs & Revenue lost the details of 25 million claimers of child benefit.

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