Top Caterpillar dealer selects Lawson Software to improve customer service

The world's biggest Caterpillar equipment dealer has selected Lawson Software to enhance its customer service.

The world's biggest Caterpillar equipment dealer has selected Lawson Software to enhance its customer service.

Finning International will use Lawson applications for its equipment service management and rental business to improve customer service and support growth.

Finning has licensed the Lawson M3 Enterprise Management System and Lawson S3 Human Capital Management Suite.

The global equipment distributor will use the Lawson M3 - designed specifically for the equipment service management and rental industries - to gain organisation-wide visibility into business processes and create a reliable, consolidated source of information.

It will use the Lawson S3 system to help optimise its human resources management.

Finning is based in Vancouver, Canada, and has 13,000 employees in Canada, the UK, Chile, Argentina, Uruguay and Bolivia.

"We have an aggressive business strategy that will significantly increase our parts and service revenue by the end of the decade," said Jeff Leigh, Finning vice-president of business processes and systems.

"To handle the increase in volume that will come from this growth, we need one, reliable IT system that is easy to use, tightly integrated with Caterpillar, and meets our global business, technical and customer needs."




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