The bank is using Open Text Livelink Archive Server and Livelink ECM to scan, archive and manage 80,000 paper based staff files a year. These include references, contracts, pensions and grievances.
Simon Wheeler, service manager technology at Barclays UK, said since the bank centralised all of its human resource information from legacy systems onto an SAP system, there was a requirement to put all paper documents onto it.
"We needed a solution that would enable us to move from hard copy filing to electronic document storage, as working with hard copies had become time consuming and costly," he added
The bank set up a system for scanning documents using Open Text software and sending them through the Siebel CRM software to the SAP system.
Wheeler said the technique is currently used in the UK but the bank plans to adopt it globally as it rolls out SAP.
The bank is also looking to expand this service to provide access to documents in digital format via thin clients regardless of where in the world they are.
"We are looking at other Open Text products to help us with off-site works management. We want to be able to scan documents from remote sites and view them on thin clients from anywhere."
He said this is important as the bank expands globally. It currently operates in 60 countries.