Bristol Water taps into mobile workforce management to improve field operations

Bristol Water is deploying a mobile workforce management system from Aspective to improve its field operations.

Bristol Water is deploying a mobile workforce management system from Aspective to improve its field operations.

The system will encompass resource planning, work scheduling, business process management, GPS and mobile data communication to laptops and PDAs over the Vodafone network.

It is based on the Field Force Automation (FFA) system from GE Energy. Aspective is a Vodafone services company.

FFA will consolidate planned and unplanned tasks through integration with Bristol Water's existing SAP ERP2005 and CRM, Smallworld GIS and Water Regulation Administration systems.

More than 30 current manual processes and 80 paper forms will be streamlined by the new system, some of which are highly complex and dependent on multiple resources and workflows.

"We require a proven technology with flexibility to address the process management and schedule optimisation needs of our wide range of work types," said Manuel Cermeron, Bristol Water director of organisation and development.

"Once in place, the new system will give our field engineers an unbeatable level of support to their day-to-day activities, driving down our response times and providing customers with improved levels of service," he said.

Common tasks supported by the system include meter installation and the inspection, maintenance and repair of Bristol Water's 6,500 km water pipe network.

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