AXA Winterthur quadruples workload and makes seven-figure saving with BPM platform

Swiss insurance firm AXA Winterthur has quadrupled its project workload and achieved seven-figure savings with a business process management system.

Swiss insurance firm AXA Winterthur has quadrupled its project workload and achieved seven-figure savings with a business process management system.

AXA Winterthur, part of the AXA group, is using a BPM system from Tibco to standardise processes across its GroupLife division.

The Tibco iProcess Suite is being used for AXA Winterthur's Electronic Document Archiving and Retrieval System (eDarts) BPM project.

As a result, AXA Winterthur employees can now manage up to 60,000 transactions - quadrupling the project workload.

Max Meili, head of customer applications at AXA Winterthur, said, "For us, BPM is not merely a process-supporting system, but also an integration tool.

"We link all systems to BPM so that the user has an integrated interface and does not have to move from primary system to primary system, adapting each time."

All 1,300 employees in the company's Vested Benefit division work on the eDarts platform, which gives them one precisely-defined way to process a particular case. Separate procedures for specific cases or for individual sectors are no longer possible.

This enables a maximum degree of standardisation and consequently better process efficiency and service quality, as well as the shortest possible response times, said AXA Winterthur.

AXA Winterthur says it now has an overview of all open business transactions at all times, and is, therefore, in a position to offer an enhanced and more professional customer service.

The firm says it has made seven-figure administrative savings as a result.



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