Countrywide boosts productivity by automating document management

Residential conveyancing firm Countrywide Property Lawyers has deployed a data capture and document processing system to automate the handling of the 25,000 legal documents that are received daily.

Residential conveyancing firm Countrywide Property Lawyers has deployed a data capture and document processing system to automate the handling of the 25,000 legal documents that are received daily.

Document processing company Digital Vision designed and implemented the system at Countrywide's Manchester, Cardiff and Northampton offices.

The system scans every item of post, analyses the contents and then routes digital images of the documents to the relevant members of staff and legal cases.

Between 85% and 90% of postal items can be automatically referenced in this way. The remainder with insufficient details for auto-referencing are sent to an administrative team in India for sorting.

Countrywide said by automating and offshoring administrative tasks to India, the company has streamlined operations, boosting productivity by 15% and enabling legal teams to handle a 15% larger case load.

"What used to take 30 hours a day now just needs three hours in the UK and four hours of administrative support from India," said Rob Hunt, project manager at Countrywide.

Digital Vision has also developed a barcode system for tracking items, providing Countrywide with information on what action is required on the original document as well as providing an audit trail.




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