National Car Parks (NCP), which runs more than 600 car parks across the UK, has rationalised its facilities support from a base in Croydon.
Based on multiple fail-over blade servers, NCP can now manage its remote payment systems and offer customer support via CCTV and audio links.
With an investment of around £300,000 NCP has created five separate and redundant IT infrastructure systems, based on Windows/Intel blade servers, provisioned to each control room operator. In the event of a software or hardware failure the position is put back to full use within five minutes via hot-switching features.
Neil Robson, technology director at NCP, said the investment was part of an effort to improve customer service. “Because of the critical nature of the control room we needed high availability; we could not depend on any one server. The business benefits are about customer service and a robust infrastructure to support that.”
ClearCube’s Sentral 5.0 management software helps NCP control local and remote computing deployments. It offers IT administrators dynamic resource allocation, virtual desktop management, active health monitoring, and PC blade switching and sparing. Sentral can support virtualised desktops as well as other suppliers’ blades.
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