Insurance company Reliance Standard Life (RSL) has implemented a Unisys managed services system to help it improve its payments operations and customer service.
RSL said the system would also help it to cut costs and better manage legacy IT investments.
Unisys had previously provided consulting services, systems integration, and software computer systems to RSL, including projects covering areas such as policy and claims administration, sales, underwriting, document management, website design and development.
Unisys is currently consolidating RSL’s remittance processing and billing into a single operation to better manage administration of its £421m in annual premiums and to expedite processing for the 250,000 cheques the insurer receives each year.
Subsequent phases of the project will include enhanced capabilities and process improvements in other parts of the insurer’s payments revenue supply chain, including the introduction of new customer services such as electronic bill presentation and payment.
“Implementing a managed services engagement for our remittance processing and billing operations is just a natural extension of our ongoing re-engineering work with Unisys, which continues to be a valued partner in helping us find new ways to optimise costs and enhance customer service,” said Dan Falkenstein, RSL vice-president and chief information officer.
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