Telecom managers still unhappy about broadband access

The Communications Management Association’s annual member survey shows there is still dissatisfaction among companies over broadband access.

The Communications Management Association’s annual member survey shows there is still dissatisfaction among companies over broadband access.

The survey, based on responses from 355 of the CMA’s members, showed that 41% of businesses and public sector organisations could not get broadband where they needed it.

This figure was down from the 54% last year, but will still be a disappointment to BT and the government, which claim that broadband is available to 99% of the population.

The 41% who say they don’t have adequate access to broadband are mainly referring to “vanilla” or standard broadband. When it comes to specific business broadband services like SDSL, which offers the same sending speed as access speed, 73% said they couldn’t get SDSL where they need it.

On broadband competition, 52% said the creation of BT Openreach had stimulated competition in the UK. The Openreach division is designed to deliver the same broadband infrastructure service to BT’s rivals as its own companies.

Respondents said ntl:Telewest Business and Verizon Business were among the best business services providers to use. For mobile services, Vodafone and T-Mobile were ahead of the others.

When it came to adopting unified voice and data communications, enterprise mobility and teleworking were the key drivers, with 41% citing them, closely followed by collaboration (34%).

On mobile access, 68% this year said connected handheld devices were a key factor in their communications and networks strategies - up from 55% last year.

Regards future spending, 91% said spending on IP services would either increase again or stay the same in the next 12 months.

Cisco was seen as the strongest IT brand among CMA members, closely followed by Microsoft.

Related article: Telecom managers lobby Ofcom

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