Dutch airline KLM is using a recently established competency centre for business intelligence to enable the roll-out of a company-wide ticketing system with business intelligence capabilities.
From next month, the airline will begin rolling out the ticketing system from Amadeus. Key to the project will be the effective creation of new interfaces between Amadeus and its business intelligence system from SAS.
Speaking at Gartner's annual Business Intelligence Summit in London, Frank van de Berg, manager of the business intelligence competence centre at KLM, said the airline's decision to centralise its application development was crucial in order for it to tackle the booking system upgrade. This will involve a 30-year-old platform being replaced by the business intelligence-ready Amadeus system.
"Centralising means that KLM's IT is now skills-driven rather than business unit-focused," he said.
"That means we can use our SAS development skills very efficiently, which is important when you are talking about getting a business intelligence system right for 2,000 end-users."
Members of the business intelligence development team in the competency centre are charged with creating hundreds of new interfaces between Amadeus and the SAS system. Van de Berg said the aim of centralising the function was to maintain quality while bringing down development times.
"Within a year we want to make sure our software development is as fast as possible. And the future of my department is certification of the SAS developers," he said. Eight developers are currently working towards SAS certification.
To support the use of SAS within KLM, van de Berg is also working with the supplier to establish an SAS forum for KLM's users to enable them get the most out of the available tools.
Establishing the competency centre has also made it easier for the airline to ensure software standards are maintained across the business and to create a shared resource of common code, said van de Berg.
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