Southern Co-operatives outsources business apps to Sirocom

Food retailer Southern Co-operatives has signed a three-year deal with virtual network operator Sirocom for its Retail Application Network (RAN) service.

Food retailer Southern Co-operatives has signed a three-year deal with virtual network operator Sirocom for its Retail Application Network (RAN) service.

 

The service is designed to allow the centralisation and prioritisation of applications, including e-mail, stock management, electronic delivery notes, price promotional control, IP CCTV, Chip and Pin authorisations and Pay Point transactions, using a single broadband IP network. It will replace Southern Co-operatives’ current ISDN system, which is managed in-house.

 

Southern Co-operatives IT manager Paul Sargeant said, “Competing in the retail sector, we need a modern infrastructure that can adapt according to customer demand, and free resource to explore exciting new applications that add value to our organisation.”

 

Sargeant said that Southern Co-operatives had decided on a virtual network operator because it offered more commercial and technical flexibility.

 

“We wanted the reliability of a managed service but with the flexibility of an in-house solution. The virtual network operator model commits us to no single carrier or technology, meaning the network can flex and change with our business needs, enabling our in-house team to introduce new and exciting services that add value.”

 

The RAN service is expected to improve processing times for credit card authorisations and Pay Point transactions.

 

“With real-time information available we’ll be able to improve stock management within the business. This will not only improve customer service and satisfaction, but also increase profitability,” Sargeant said.

 

Comment on this article: computer.weekly@rbi.co.uk

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