Coventy council chooses Capita for revenues and benefits system

Coventry City Council has awarded a five-year contract to Capita to deploy its Academy software in the council’s revenues and benefits department.

Coventry City Council has awarded a five-year contract to Capita to deploy its Academy software in the council’s revenues and benefits department.

Under the £700,000 contract, Capita Software Services will roll out the system to go live early next year.

Coventry’s head of revenues and benefits Cathy Hipkin said, “This technology will enable closer integration between our revenues and benefits departments as well as simplified future integration with other technologies that we may wish to take advantage of, such as mobile or customer relationship management systems.”

One of the Academy modules – Business Connect – enables the revenues and benefits application to be integrated with third-party applications, including those used by front-office council services.

Coventry’s employees will be trained in using the software with an e-learning tool called Skillwise.

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