Prison Service sets up shared service centre

HM Prison Service will go live with a new shared service centre in April, providing finance, procurement and HR services.

HM Prison Service will go live with a new shared service centre in April, providing finance, procurement and HR services.

The project, part of the Prison Service's Phoenix programme, is unique among central government shared service centres in providing all the services from the same facility.

The centre, in Newport, Wales, will support 130 Prison Service establishments and 48,000 staff and offer order to cash, accounts receivable/payable and a number of HR services.

Steve Hodgson, head of the shared service centre, said, "Having three service lines in one centre reduces overheads."

A new telephony system is being built at Newport that will integrate with a workflow management system. "Any document entering the building is scanned and routed to a service delivery team," said Hodgson.

The Prison Service has already implemented Oracle Financials and has partially implemented Oracle iProcurement, and these will be moved to the shared service centre in April.

Speaking at Oracle's Summit 2006, Hodgson said the HR project will lead to the biggest changes. "Instead of prison officers walking to admin offices in the prisons, they will use online and call centre services to contact human resources."

 

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