Siemens to run Immigration Directorate payment processes

The Immigration and Nationality Directorate has selected Siemens Business Services to run its payment processes for work permit and leave to remain applications.

The Immigration and Nationality Directorate has selected Siemens Business Services to run its payment processes for work permit and leave to remain applications.

The £6.7m three-year contract to manage the applications processes could be extended for up to two more years.

The contract marks a return to the IND for Siemens, after its deal to provide a new IT system to handle asylum applications was cancelled in 2001. The project – intended to speed up refugee and asylum applications and save the taxpayer at least £110m – ended in fiasco.

Under the new contract, Siemens will oversee applications for work permits and leave to remain from the initial receipt of application through to payment processing. The IND will continue to consider and decide the merit of individual asylum applications.

The service is set to be run from two main centres, in Sheffield and Durham, with the Sheffield office focusing on work permit applications under tight service level agreements.

The contract will also see Siemens manage cashier services at IND public enquiry offices around the UK, including those in Glasgow, Liverpool, Birmingham and Croydon.

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