Bureaucracy hinders IT decisions, survey shows

More than half of senior IT managers have been forced to make a decision against their better judgement in the past six months, reflecting inadequacies in the decision making processes within their organisations.

More than half of senior IT managers have been forced to make a decision against their better judgement in the past six months, reflecting inadequacies in the decision making processes within their organisations.

This finding comes from a survey conducted by the Chartered Management Institute of higher-level managers, with nearly half of the survey respondents at the director level, and the remainder in senior and middle management.

Many IT managers said they were frustrated by the hurdles that stand in the way of effective decision making. They said they were being held back most by a lack of support from colleagues, time pressures and excessive bureaucracy.

A quarter of those surveyed said pressure from colleagues was the main stumbling block they faced, one-fifth cited lack of time and nearly one-sixth blamed bureaucracy.

But nearly four-fifths of the IT managers surveyed said they were confident in their own decision making abilities. And nearly all were happy to take a consultative approach when reaching decisions, despite the problems they sometimes encountered when engaging with colleagues.

Jo Causon, director of marketing and corporate affairs at the Chartered Management Institute, said, "Decisions are a key part of any manager's day-to-day activities, but they are not easy and people need to be prepared and informed in order to make them correctly.

"The last thing anyone should do is leave a decision to chance because of the potential damage that can be done to productivity, morale and the bottom line."

The Chartered Management Institute's guidance for those needing to reach difficult decisions is to remain objective, try not to be hasty and, once you have made up your mind, to communicate your decision clearly to everyone who is affected in your organisation.

 

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