Mercer Human Resource Consulting has awarded IBM a $58m (£34m) contract to manage its IT procurement, desktop infrastructure and help desk support in the US and UK.
The five-year contract will support 10,500 Mercer employees across the two countries, and includes IBM deploying its OrderNow! procurement software.
This will see IBM building a special on-line catalogue for Mercer employees, which can be used for ordering IT products, such as laptops, servers and software.
OrderNow! will keep track of orders and facilitate Mercer’s goal of improving procurement processes and making savings through a reduction in the number of “one-off” orders.
IBM will also build a customisable web-based portal, using its HelpNow! software, to assist Mercer users in solving IT problems quickly and cost-effectively.
This IBM product will support the needs of Mercer's consulting workforce, providing them with 24x7 services that support the varied work practices within Mercer.
“This initiative builds on the successful track record of our internal support teams as well as consolidation efforts of the past several years,” said Linda Ison, Mercer chief information officer.
“Our objective is to provide robust and flexible IT services that support both business growth and delivery of consistent IT services,” she said.