Business managers work with IT decision makers on just 24% of outsourcing deals, according to research company Vanson Bourne.
The survey, which questioned 100 IT managers, revealed that 90% of respondents agreed that better understanding between business and IT managers would help reduce the likelihood of IT outsourcing projects failing.
Service level agreements are at the heart of any outsourcing contract and ensure a minimum downtime on applications and services run by the contractor. However, the survey revealed business managers' lack of involvement in establishing effective agreements.
The Vanson Bourne study, supported by business service management company Managed Objects, found that 39% of business managers were rarely involved in negotiating the service level agreements of an outsourcing project affecting their business.
Eleven per cent of respondents said business managers at their companies were never involved in establishing service level agreements. Just 5% of respondents said business managers were always involved in setting up service level agreements.
Only 36% of IT managers surveyed said they believed that outsourcing suppliers had a good understanding of their organisation and the business impact that a failed IT outsourcing project could cause.