Thomas Cook UK & Ireland has outsourced the management of its telephone system to save £20m over five years.
The travel company has hired T-Systems to manage the system in partnership with its existing service provider Energis, which will continue to provide the voice circuits.
Servicing will be handled by Redbridge and all hardware will be supplied by Alcatel. The contract covers 615 high street stores, the firm’s Peterborough, Cambridgeshire, head office, three data centres and other offices.
T-Systems has been hired to consolidate disparate voice systems and equipment, reduce complexity in the system, and to deliver new phone features to employees.
Carl Dawson, Thomas Cook IT director, said, “The new managed service will mean major gains for Thomas Cook. Not only will it generate substantial cost savings totalling about £4m a year, it will simplify the systems in place and provide a future-proofed upgrade in services for users.”
Thomas Cook is now considering extending the managed service contract to its businesses in France, Belgium, the Netherlands and Germany. The value of the UK and Ireland contract has not been disclosed.