Airports operator BAA has cut 28% off the installation, management and maintenance cost of 8,500 desktops by replacing PCs with thin client terminals.
BAA implemented Citrix Access Suite after reassessing its IT needs in preparation for the opening of Heathrow Terminal 5.
It had already consolidated its applications from 2,000 to 500, 199 of which will run on Citrix. These include the key business applications running on the companys Oracle database. Since implementing the system, calls to BAA s service desk are down by 11% and second calls for desktop support have been cut by 43%.
Kevin Mercer, BAAs services and support manager, said, Our IT teams chose to move to server-based computing so that we could cut costs and avoid having to update and recode legacy applications.
BAA is using Wyse Winterms and mobile devices with Citrix as well as PCs configured as thin clients. Citrix Password Manager allows users to log on to applications with a single sign-on. To ensure that the company s data sent over the internet is secure, it uses Citrix Presentation Server and Citrix Secure Access Manager.
Richard Jackson, Citrixs director of corporate accounts, said, Previously BAA's average cost of a desktop was £1,000 because they all had to be individually configured. Now, for literally a couple of hundred pounds, they can get something that is at least as powerful as an expensive PC.
BAA had to improve its control over its desktop estate, Jackson said. The desktop overhaul was due in the main to the fact that their systems were incredibly complex, he said.