News in brief

Short takes on this week's news

Short takes on this week's news

IP-based cash machines undergo stress testing

Network testing firm Spirent and security software supplier Check Point are stress-testing new IP-based automatic teller machines. IBM plans to introduce the machines in the UK later this year. As the ATM network moves to an IP infrastructure, any problems with network capacity could lead to huge financial losses for the banks as well as customer dissatisfaction, said the companies. More than one million ATM transactions take place every hour in the UK.

TV programme maker moves to tapeless storage

Flextech Television, a division of NTL Telewest, has become one of the first content service providers to implement a completely tapeless storage system. The programme maker has rolled out a series of secure hard discs and network switches from Enterasys. In the past, all Flextech's satellite TV programmes were recorded, broadcast and transported using tapes.

Dreams to trial RFID tags on beds from end of year

Bed retailer Dreams will trial radio frequency identification tags on its beds from the end of this year. The retailers' IT director Lee Felton said, "Beds are suitable because they are very high-cost, and misplacing just one means you have a disappointed customer."

IBM comes on board for Thomas Cook venture

Thomas Cook has signed a deal with IBM to manage the development of an IT platform for its travel operation. The system will put together travel packages and price them individually at the time of a customer's enquiry, and is part of a £70m project to unify all Thomas Cook's operator brands.

Automatic e-mail cuts PC World's call centre costs

PC World has cut the cost of e-mail handling at its contact centres by automating responses to inbound messages. The retailer selected Numero's Smartagent application to analyse the content of e-mails and suggest solutions to the call centre agent.

Glasgow Council signs deal for artistic IT

Glasgow Council has awarded Northgate the IT contract for Kelvingrove Art Gallery and Museum. The three-year deal will provide Kelvingrove with managed services after its recent reopening following a £27m refit.

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